Good morning, I'm getting a review message of Pls revise the Gluten Free Claim. Our item is gluten free and it's printed on the package. That is what I have selected in VIP also. Can you please tell me what they are needing? Below is a screen shot or...
First time poster, we've published from item management into Kroger PI, going through the Top Off process and I'm not quite sure how to satisfy this validation KR16002 Nutrient Basis Quantity Type Code is required when Nutrient Type Code is populated...
I need to change all the units to "Yes", but they are greyed out and I am not able to click on the drop down, both here on the main page and when I scroll down the page. Where can I go to change these all to yes, for all of my products?
I have synced all my cases. What is the next step?
Hi.... i am trying to complete my set in Production Introduction and when i submit, i get it returned with the message attached. Can someone please help to explain what this means?
Hi, I am trying to revise the upc codes for existing items in item management, but the Item ID is greyed out and i cannot revise it. Can you please advise how i can do this in item management? thank you
Does Kroger provide support for VIP if there is a specific question you can't find an answer for?
Good evening, I am really confused with this setup. The buyer said I set these up incorrectly because they are set up as "cases, no shippers," and requested I correct them. The items is supposed to be a count of 35 items in a floor display bin on a p...
I am trying to move a new display item (GTIN 00850052957186) from Production to Item Maintenance so that I can submit the new item to Fred Meyer. How do I do that?
I cloned an item and changed the GTIN and a few other attributes, and then clicked save. When I went back to the unpublished Item, all of the cloned attributes were gone. Can you please delete the item (GTIN 00707704919088) and let me know once thats...
Hello, I published items yesterday but they are still saying CIC status In Review and not making their way over to the Kroger VIP side to finish set up. Attached shows the status. I signed up for updates if the system is down or slow but have not re...
Hi! I have 5 skus that are succesfully entered into IM but not showing up in Krogers Product Introduction so I can finish validating the items and get my IMF # from Kroger. Can you please help? These items are under Frothy Monkey Roasting Company: Mi...
I submitted a case with a pallet linked together to Kroger. This was my first submission to Kroger. They "received" the case, but they did not "receive" the pallet. Here is the error message. 60075141426622:CIC999:Item Returned for Review:VENDOR TO R...
Hi! I've tried so hard to figure this out, but have the following error messages for my 8oz Lavender syrup (each) from Frothy Monkey: KR10569 Net Content Equivalent UOM Override in Classification Specific Attribute Information pop-up cannot be empty...
Questions about spreadsheet uploader and exporter on Kroger VIP. 1. Can you skip adding items to the 1 World Sync side and publishing them? Can you just add new items directly into Kroger VIP using a spreadsheet for items already submitted and accept...
Hello ive gotten this message. Ive tried to switch the classes but nothing seems to work. If someone can help me out. Thank you One or more of the classes that you submitted does not match the class that Kroger has for this hierarchy. Please select...
Hello i am getting these flags that I'm not sure how to resolve. KR5450 Model GTIN Exists, Kroger Sales Event Type, AND Kroger Sales Event Code are required when Item Submission Reason Code is populated. Item (00714444008200)KR1123 A Kroger Sales Ev...
Hello, Getting the following Validation error on the Kroger side. Violation of Max or Min field length (Non-promotional Item [14:14}) Thank you, Devon
Hi, Please assist with the item GTIN 00773479402179 - Kroger has returned us the item with the error notification as DATA INTEGRITY ISSUE WITH SETUP INFORMATION. Don't see what I need to adjust in the item. Could i ask you to look into it and advis...
Hi, I am working on validating my EACH for Kroger and there is one error holding be back when I click VALIDATE. If anyone has seen this error and knows how to fix it could you please let me know? I am attaching my images below: Error: KR16002 Nutrie...
I published some tee shirts, eaches and cases over an hour ago, maybe even 2 and they show published but are not showing up as ready to list on the Kroger item maintenance side. Are they stuck somewhere? Thank you, Devon
If we have a case with mixed GTINs and it each GTIN is listed on the invoice, does that make the Invoice Unit true or false? How do I link multiple "eaches" to a case?
I am trying to import an item - and keep getting this error: What do I need to do to fix it?PI8207:For Item 10739666000013, the value Pound for the column named Gross Weight & UOM is not contained in the list of valid values: 23, 58, A43, APZ, C18, C...
Good afternoon, I'm having some issues getting two items to Validate it's generating the following error: 00850053668104:CIC999:Item Returned for Review:DATA INTEGRITY ISSUE WITH SETUP INFORMATION|DATA INTEGRITY ISSUE WITH SETUP INFORMATION These ite...
Hi, I created items in Krogers Platform but my partern is unable to see them because there is no hierarchy. Could you please help me to create a link between de case and each?
I have tried to publish an item to Kroger through IM. It will not show up in VIP. It's target market is set as Canada, could that be the issue?
hello, our buyer has asked us to create new UPC Codes for a certain style, how can i go about doing this? and removing the existing UPC Codes for a certain style?
Our broker is trying to submit an item in Kroger VIP. However, they keep getting the following error code in reference to the digital assets uploaded: GLN: 0076950000001 Display GTIN: 00076950207080 (EA components 00076950207066, 00076950207035, 0007...
I am trying to submit division requests for two items in Kroger VIP. However, I keep getting the following error code in reference to the digital assets uploaded: "10010374162003:CIC999:Item Returned for Review:VENDOR TO RESUBMIT|There is an issue wi...
How do I publish to Harris Teeter? I'm looking and their instructions and it says publish to the division. I don't see that option. PLEASE HELP
