Manage Item Confirmations

[RebeccaNichols]

Is anyone else experiencing delays in resetting CIC status from rejected? Nothing appears to be processing this afternoon. Thank you!

[jcharles]

Hi Rebecca,

I went to check on the traffic coming from Wakefern and I saw the confirmations coming over to us. You should be able to see the updates on your side. 

Please let me know if you continue to see further latency.

[RebeccaNichols · Accepted solution]

They finally updated! Thank you!

[RebeccaNichols]

Good Morning, The system delays continue today. Status resets are again showing as saved successfully, but not processing. Yesterday it took 3 hours. Please investigate and advise. Thank you!

[jcharles]

Hi Rebecca

We are experiencing a backlog of transactions today inbound to Item Management, we are receiving transactions but there may be a delay in processing. 

We apologize any inconvenience this might cause but it will only impact us for a short period of time. 

Please let us know if we might assist further.