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TI/Tier values

10077890480783:CIC100:Please validate pallet ti/tier values and publish correction.:Additional Information Not Yet Defined~10077890480783:CIC999:ti/hi:Additional Information Not Yet DefinedCould you help on this error?

McLane Requirement Issue

I've seen other posts that have issues with the Mclane error "Is Packaging Labelled With Drug Facts is required". We are having the same issue, and none of the answers were given. There is no information about drug facts under any attribute sets. Ne...

IM running slow

I have closed a restarted IM a few time snow because it seems very slow today - - cycling forever on simple searches etc. Is there a current issue I missed?

McLane Recipient Category/Destination error

Is this a new requirement for McLane? My items are indicating that this is Mandatory? When I select McLane from the dropdown and indicate ALL it still errors out See item 1074759917666 as an example

Resolved! Hierarchy issue / Inner Pack Qty and Qty of Next Level Items

For McLane requirement, I cannot get the inner pack qty and qty of next level items correct. I believe the hierarchy quantities however are correct. Please help. Also, how do I get permission to upload images and documents?

Exports back up?

Is there a delay in exports as a result of yesterday's issues? I have two pending for over 45 minutes. Wondering if I should move onto something else or export again?

Recipe Card Image Mapping

Hello All, Just wanted to check if anyone has published a recipe card image to their customers before and what GS1 image type do you recommend mapping it under? I am torn between these two : L6 (Marketing Content) or L7 (Certification Seals/Claim...

CIC review error

10077890518967:CIC102:Cannot Sync. No action needed.:Additional Information Not Yet Defined~10077890518967:CIC999:Can't syncHow to resolve this?

CIC Review error

00000446582702:CIC999:GTIN00000446582702 should be reviewed. See additional information.:GTIN 00000446582702 Required data missing Individual Unit MinWhat needs to be done for these errors?

Generic pages

Good afternoon, For about a week now, I have been experiencing generic pages when I click on an item. It just shows a few things, and nothing else. This item is complete and should have several images as well. I'm attaching a screen shot for your ref...

Resolved! TM SubDivision Error

TM SubDivision is required by IMA. I cannot find a valid value list and 1Worldsync doesn't give a definition when you hover over the field so I made up a value - USA. It seemed to go through. This morning when I logged in I got this error from PFG...

Transposed width and depth on base unit level

10077890525361:CIC100:Transposed width and depth on base unit level:Additional Information Not Yet DefinedHelp with this CIC review error.

IM 8.28 release

I have the release notes from 8.28 , is there a tutorial or training on the exact changes that will impact my publications?

Resolved! ISSUE WITH ITEM NOT REGISTERING/TRANSFERRING TO U.S. FOODSERVICE

I published an item (Gtin 10071072013578) to U.S. Foodservice on June 13th. I have been checking to make sure it goes through and came across a message, which is attached. Thanks!

Kroger Error Message Regarding Number of Items on Pallet

I have been getting a CIC error message regarding number of items on a pallet from Kroger. I am enclosing a couple of screenshots showing the error message, as well as the area in VIP where I think I need to fill this information out. I'm just not ...

CIN File

How do I get a CIN file for an item out of 1WorldSync so I can send to a customer? They are looking for the file to see exactly what we published to them.

Hierarchy Error

Good morning, We are trying to add hierarchy levels but we are coming up with an error. We have attached a screenshot for you to see the error. We have the package and each already entered on two other items without an error. Can you please tell us w...

CIC Review- Warning for consumer units

00791669368678:CIC999:USDA1355 WARNING For Consumer units

CIC Review- Missing product name.

Where to locate this in 1WS?

item update

How to update the item description for the published lowes product?

Suggested Browsers

What are the suggested browsers for Item Management and are there any that are not recommended?

Resolved! Recipient List Edits

Hello Trying to find out how I can remove a recipient no longer on GDSN from my Recipient List?

Lowe's Dimensional cube

I am submitting items to Lowe's Canada; however, our team has verified our box dimensions are correct & I have input the nesting dimensions into IM. All of my submissions are receiving the same below error. Any thoughts on how to resolve this?

Want to change Quantity of Next Level Item(s)

I want to change Quantity of Next Level Item(s) from 12 to 120 but when Save the system shows the warning: Cannot change the value of Qty of Next Level Item(s); (50843713150014) if hierarchy is published How can I fix this? Thank you.

Failure to Send

I'm trying to publish 10070247193183 to Albertson's, but received a failure CIC. I've tried publishing this item as new, then initial load, now new once more, but it is still failing. Any ideas on how to get this to sync?

McLane PI

Good morning, I published a couple of new items to McLane yesterday, and when I went into PI to top them off I see there are a couple of items in there that have been taken care of years ago. I'm including a screen shot of what I'm seeing. The first ...

Resolved! Issue with Kroger - Number of Items/Pallet

Hello! I have been having issues with error messages from Kroger regarding the Number of Items/Pallet. I have entered the information required and refreshed by date, but the error messages continue to appear. Please, refer to attached image. Thanks...

Resolved! tanker truck

We have tankers of liquid that represent the order unit, dispatch unit, invoice unit and base unit. What hierarchy level(s) should I be using for this type of product.

GS1 GTIN/UPC Certificate

Hi All, Is it possible to pull a GS1 certificate for a GTIN/UPC on 1WorldSync? Amazon support has asked us to prove ownership of an item with the certificate, and a screenshot does not count any longer.

sync website

Is the site down today I can not seem to get anything to work. The page does not load and it keeps swirling around.