Image Requirements in Item Management
Where can I find the image requirements?
Forum Posts
Manage Item Confirmations
System is extremely slow this morning. Is there another backlog causing this slowness?
Resolved! Issue with Kroger
I have some items published to Kroger, and I am being asked to take out that it's a display, when it is a DRC. She wants me to make it false, but I just took the True out. Can you please tell me if I need to republish after I make the changes for th...
CIC is Blank
What does it mean if a published item shows as Sent to subscriber, but has nothing in the CIC State?
Do I have to unlink a discontinued item?
Good morning, I have discontinued several items the past couple of days, and I was thinking I had to go in and unlink those items. But, the more I think about it, I'm thinking that may have been the case, only, if I'm having an item deleted. Can you ...
Item Mangement Running Extremely Slow
Item Management is running extremely slow today. It is very difficult to complete searches, edits, upload images and publish items to customers. Please advise of the issue and resolution timeframe.
Resolved! Is validation necessary after saving information?
Good afternoon! I am in the process of updating a number of items in IM and was wondering if I need to validate the items after saving the information to ensure that our customers such as Kroger receive the updated info. Thanks!
Upload image - DAM
I signed the addendum for DAM, but it is still not allowing me to use it. I also don't understand how to add an external file link. Where exactly do I put the link? and how do i get a 1worldsync link??
Resolved! McLane Images
Good afternoon, I have 14 items in Review from McLane with the same message. I verified, yesterday, I have 4 product images for all items. I've checked to see if McLane has added some new requirements, but find nothing. Can you please tell me what I'...
Having Issues Signing to IM
Is anyone else receiving this when trying to log into Item Management? I tried on Monday, Tuesday and now today.
Resolved! I entered the item id wrong for the each code and the case code. How do you fix?
I unpublished the item so I could fix the unit qty, but I get an error. Then I noticed the item number is not correct for the case. It starts with 00.Also, the each item number starts with 10.Should I start over and delete the items?
Stalling
Good Morning - It seems that IM is stalling again when validating. Is anyone else having this issue? I had to log out and log back in to confirm the changes validated correctly.
Image Facing Attribute Issue
I am running into an issue with a product I recently published where the DAM Image Facing attribute is not being published correctly. According to the IM Participant Dictionary 8.34_v3, the old values (BACK) Back, (BOTTOM) Bottom, (FRONT) Front etc....
Invalid value of GRM for Calories From Fat Unit of Measure. Data was stored but should be reviewed a
Has anyone ever had to clear up this CIC? Invalid value of GRM for Calories From Fat Unit of Measure. Data was stored but should be reviewed and may need to be corrected
IM Hangup
Is anyone else having issues with IM hanging up, or otherwise being delayed? (and yes, I have cleared my cache, as I was told to do that the last time this happened) - Nothing coming up in my worklist, after publishing 172 items to my customer.
Resolved! I've lost my publish button
Good afternoon, I just came into IM to publish an item and my publish button is gone. Can you please help me out? Thanks! A_Flower
Resolved! item management
looks like the item management system has been down since Saturday, 2/25, not sure when it will be back
Resolved! Service Unavailable
I'm getting the following message when I try to go into Item Management. Is the site undergoing maintenance?
Resolved! Error 654: platform TypeCode PT4 is invalid
I am trying to publish GTIN 00811184030659, however it is not going through. In Worklist I am getting Error 654: platform TypeCode PT4 is invalid. I am not sure what this is in reference too.
Change by Refresh Message
I keep getting a "Change By Refresh Message" from our recipient and they are requesting review of products that have already been updated. I researched the issue on the community board but it looks like I've done what was suggested and I'm still get...
Wakefern Pet - validations
My understanding of Features/benefits and several other validation fields is that they are needed for the base/consumer unit (for us, usually an each). Why are these validations being applied to parent items like case. Seems like we could ignore them...
Resolved! Unable to log into 1WS Preprod - authorization error
All,None of us are able to access our target market catalogs in 1WS pre-prod - we are experiencing an authorization error. I checked User Admin & that still shows our access is valid. Please can you share an ETA? I can log into IM, I just cannot ...
Pending Synchronization
We are setting up all of our products and all of them continue to show Pending Synchronization. How do we get these items to go through to our recipient?
Saving Delay
Is anyone else being delay when they are saving updated information in IM?
Supplement Facts data on NFP Panel
Is anyone listing supplements in the NFP? For example, Fenugreek powder 1,000 mg?
Invalid values for Image facing in Pre-Prod
In Pre-Prod I am receiving error that the values we are sending for image facing are invalid. We have not changed what we are sending. What has changed in Pre-Prod? Examples: GLN 0016000110007 GTIN 10016000377667 GLN 005830000015 GTIN 00065633074...
Updating an existing item, Each, Case & Pallet
I don't want any updates to pass to Kroger until I am completely done updating. Is there a way to lock up the item, do the updates at all three levels: EA, CS & Pallet and then unlock and have Kroger's PI updated. I'm doing something wrong. the da...
Solution to slowness on website
I recently had an issue with the website moving at snail's pace. After reaching out to the community, I was told that the website was running fine. I then reached out to our IT guy and he suggested that I close all the tabs that I am not using and j...
Resolved! Very Slow this Morning
I've been updating and cloning some items this morning and it has been painfully slow. I'm trying to figure out if it's the website or our system. Thanks!
Resolved! Item export
Previously when I exported my items the columns that were not populated would automatically be hidden. This is not happening anymore and I can't figure out what has changed. What am I missing?
