Resolved! Upcoming Large Release
Good morning! I was wondering if there will be a webinar or some kind of information published before the upcoming large release on May, 2023. Thanks!
Forum Posts
In Pre-Prod we are not able to send files via AS2.
In Pre-Prod we are not able to send files via AS2. It stopped yesterday around 9:30 am.
Publications
Is anyone else seeing a lack of publications coming through today? Thank you!
Display Shipper parent/child issues
We're getting two errors, which are correct in our view and clear when we verify. We have the base unit indicator set to false and the total count of all products as 96 to correspond to our GS1 product hierarchy. Any clue what's wrong or is there som...
Resolved! How to Unlink Hierarchy
In 2015 I published 33 on pallet. This month the amount is being changed to 36 on pallet. How do I unlink the GTIN for lower quantity? so I can link the new 36 GTIN? Each remains the same.
Levels of Hierarchy
Can you have just 1 level of hierarchy? Our product is only available as a case pack. We do not split up a case and we do not individually UPC sticker the product as it is for food service and everything goes directly into restaurants and therefore...
Authorization report for CIC review messages
Hi Team,We will need urgent solution on this. After new update on the 1WorldSync websites Advanced/Classic buttons are removed. Due to this we are not able to download Authorization report which was on the classic button but now it is no where to be ...
IM Delay in Saving
Is anyone else having issues with saving data in IM?
Distributor Name & Address
Can you let me know the specific attributes in IM that I should be using to enter the Distributor Name & Address? My company already enters the Brand Owner and Manufacturer Names. We appreciate your help.
Is it possible to do a Mass withdraw
Hi. Is there a way to withdraw publication on multiple items? Example, I have 94 items that I need to withdraw is there a way to do this in a fuse sheet or do I have to do them individually? The options on the FS Publication sheet Operation column...
Image Requirements in Item Management
Where can I find the image requirements?
Manage Item Confirmations
System is extremely slow this morning. Is there another backlog causing this slowness?
Resolved! Issue with Kroger
I have some items published to Kroger, and I am being asked to take out that it's a display, when it is a DRC. She wants me to make it false, but I just took the True out. Can you please tell me if I need to republish after I make the changes for th...
CIC is Blank
What does it mean if a published item shows as Sent to subscriber, but has nothing in the CIC State?
Do I have to unlink a discontinued item?
Good morning, I have discontinued several items the past couple of days, and I was thinking I had to go in and unlink those items. But, the more I think about it, I'm thinking that may have been the case, only, if I'm having an item deleted. Can you ...
Item Mangement Running Extremely Slow
Item Management is running extremely slow today. It is very difficult to complete searches, edits, upload images and publish items to customers. Please advise of the issue and resolution timeframe.
Resolved! Is validation necessary after saving information?
Good afternoon! I am in the process of updating a number of items in IM and was wondering if I need to validate the items after saving the information to ensure that our customers such as Kroger receive the updated info. Thanks!
Upload image - DAM
I signed the addendum for DAM, but it is still not allowing me to use it. I also don't understand how to add an external file link. Where exactly do I put the link? and how do i get a 1worldsync link??
Resolved! McLane Images
Good afternoon, I have 14 items in Review from McLane with the same message. I verified, yesterday, I have 4 product images for all items. I've checked to see if McLane has added some new requirements, but find nothing. Can you please tell me what I'...
Having Issues Signing to IM
Is anyone else receiving this when trying to log into Item Management? I tried on Monday, Tuesday and now today.
Resolved! I entered the item id wrong for the each code and the case code. How do you fix?
I unpublished the item so I could fix the unit qty, but I get an error. Then I noticed the item number is not correct for the case. It starts with 00.Also, the each item number starts with 10.Should I start over and delete the items?
Stalling
Good Morning - It seems that IM is stalling again when validating. Is anyone else having this issue? I had to log out and log back in to confirm the changes validated correctly.
Image Facing Attribute Issue
I am running into an issue with a product I recently published where the DAM Image Facing attribute is not being published correctly. According to the IM Participant Dictionary 8.34_v3, the old values (BACK) Back, (BOTTOM) Bottom, (FRONT) Front etc....
Invalid value of GRM for Calories From Fat Unit of Measure. Data was stored but should be reviewed a
Has anyone ever had to clear up this CIC? Invalid value of GRM for Calories From Fat Unit of Measure. Data was stored but should be reviewed and may need to be corrected
IM Hangup
Is anyone else having issues with IM hanging up, or otherwise being delayed? (and yes, I have cleared my cache, as I was told to do that the last time this happened) - Nothing coming up in my worklist, after publishing 172 items to my customer.
Resolved! I've lost my publish button
Good afternoon, I just came into IM to publish an item and my publish button is gone. Can you please help me out? Thanks! A_Flower
Resolved! item management
looks like the item management system has been down since Saturday, 2/25, not sure when it will be back
Resolved! Service Unavailable
I'm getting the following message when I try to go into Item Management. Is the site undergoing maintenance?
Resolved! Error 654: platform TypeCode PT4 is invalid
I am trying to publish GTIN 00811184030659, however it is not going through. In Worklist I am getting Error 654: platform TypeCode PT4 is invalid. I am not sure what this is in reference too.
Change by Refresh Message
I keep getting a "Change By Refresh Message" from our recipient and they are requesting review of products that have already been updated. I researched the issue on the community board but it looks like I've done what was suggested and I'm still get...
