_Ask A Question for Item Management (IM)

Edit Item ID?

Hello! Is there any way to edit an Item ID once I've published ?

00000446545806:CIC999:Nutrient Basis Quantity and UOM must be populated for all food items.:CHANGE_BY_REFRESH_MESSAGE:Please send a Change by Refresh message.All fields are populated still getting this error. could you please suggest if i am missing ...

CIC review error: Net Package Quantity/Net Content

Hi Team,We have received many Net package quantity errors but net content is populated in Child GTIN, still don't know the reason behind this error. Please suggest.10708971920880 : Net Package Quantity/Net Content - This field is required.Please send...

OLD UPC RE-USE

It is supposed to take three hours for deleting but I did deletions yesterday and they are still showing as "delete pending". I am trying to use old upc's that have been inactive for over 10 years. Please advise the fastest way to do this. I need ...

Resolved! Basic Readiness warning clean up issue

How often does the Ecomm Ready run to check for updated items? I deleted and unpublished several items that we no longer carry. As I attempt to work through cleaning up that readiness list I get an error that "This Item is not found, and may have b...

How to unregister GTINs in IM

We are trying to clean-up a hierarchy that is incorrect and unregister all GTINs in the hierarchy, so we can fix and re-register. Can you please provide the details on how to do this or provide the details from the IM Users Guide. Is it also possibl...

FUSE

When I uploaded my FUSE sheet, not all of my information synced over. Are you able to have more than 1 more field per item?

Global Registry not returning registrations

Hi, we noticed that we haven't received any .girr files since Friday March 24, 2023 for the GTINs that we've sent for Item Adds.Can you/1WS support check the Global Registry to see if there's a processing issue?

Edit Exiting Market Groups

Hi - how can I edit an existing Market Group I have created (ex. remove a GLN) in Enhanced? I can see them under Recipient List but I can't seem to figure out how to edit them. This is one area I would use Classic for Any help is appreciated.

Deleting publications to deactivated GLNs

When deleting a publication to a deactivated subscriber GLN, I receive the following error: Publication DELETE for ... resulted in a validation error ~~201-Invalid subscriber GLN (...)~222-Publication does not exist to perform the DELETE operation ...

Publishing Mixed shipper items

Hi Team,We have come across a mixed shipper item that needs to be published in 1WS to Albertsons but since this is the first instance of publishing a mixed shipper item so need help in to what steps we need to follow in order to publish this.Thank yo...

Item Management

Still having major issues with digital images loaded and populating correctly.

Deactivating Products

Hello, What is the best way to 'deactivate' a product? We have several products with the same name (but different GTINs) that are no longer active. This is causing some confusion with our recipients since the name is the same but the GTINs are differ...

Resolved! Sales Slick

Hi, Is there a way to customize a sales slick?

Entered wrong Gross weight and am unable to correct/Save

Hello, I am trying to edit an each where the gross weight was entered incorrectly. The GTIN is 00074305090039 and the parent is 20074305090039. The weight can be changed but when I go to SAVE, the system locks up and nothing happens... and I cannot...

Item Management Having Issues?

My team and I are having issues with IM this morning. Lots of system malfunctions and super SLOW. We can't even get to downloading a sales slick. HELP!

Resolved! Republishing Item After Unpublishing

Good morning! I recently had to unpublish 2 items (1 Display and 1 Case) from different customers in order to unlink them and link another case to the Display. What is the best way to republish these items to the customers? Most of the original publ...

Case Creation

hi,i created items, then created a case. (i am in apparel)i created the case and added the babies. but i cannot fix the 4 errors no matter how hard i search for an answermy 4 errors are attached. Can someone guide me as to what i can do about this...

Dates effects on product listing

Is there documentation on how the different dates fields affect the product listing? I want to understand the different applications of, say, the last ship date and the discontinued date. Thanks for your help.

Resolved! Upcoming Large Release

Good morning! I was wondering if there will be a webinar or some kind of information published before the upcoming large release on May, 2023. Thanks!

In Pre-Prod we are not able to send files via AS2.

In Pre-Prod we are not able to send files via AS2. It stopped yesterday around 9:30 am.

Publications

Is anyone else seeing a lack of publications coming through today? Thank you!

Display Shipper parent/child issues

We're getting two errors, which are correct in our view and clear when we verify. We have the base unit indicator set to false and the total count of all products as 96 to correspond to our GS1 product hierarchy. Any clue what's wrong or is there som...

Resolved! How to Unlink Hierarchy

In 2015 I published 33 on pallet. This month the amount is being changed to 36 on pallet. How do I unlink the GTIN for lower quantity? so I can link the new 36 GTIN? Each remains the same.

Levels of Hierarchy

Can you have just 1 level of hierarchy? Our product is only available as a case pack. We do not split up a case and we do not individually UPC sticker the product as it is for food service and everything goes directly into restaurants and therefore...

Authorization report for CIC review messages

Hi Team,We will need urgent solution on this. After new update on the 1WorldSync websites Advanced/Classic buttons are removed. Due to this we are not able to download Authorization report which was on the classic button but now it is no where to be ...