Hello, I am having an issue today with our Item Hierarchy. I am able to assign an Each to a Case, and click Update Hierarchy as usual. I was able to Validate, and when I went to Publish, I got 2 errors: Your parent and child direct link quantitie...
Good morning! How do I get the new item ID when cloning an existing item? I can't figure out how/where I get the new item ID to clone something.
Good afternoon, I am receiving the CIC message " Package Weight - Invalid Format Type" but no matter what playlist I add I am not seeing this attribute anywhere. The closest I can come is "Packaging Weight" which is asking for the weight of the pack...
For GLN 0016000110007 our AS2 messages do not appear in the worklist, Is there an issue in Pre-Prod?
When uploading my FUSE sheet, I am receiving the following error. Error / Warning status 1297 : GTIN for Point of Sale (gs1TradeItemIdentificationKey/value) must be a valid 12 digits when GTIN for Point of Sale Type Code is set to "GTIN_12". I have...
Good Morning, I'm trying to log into IM as we are not seeing any publications come through since the upgrade this weekend, however, I'm receiving the following message: We're Upgrading! 1Worldsync is currently upgrading our system. Please try again...
Tested the interface between Kroger DSD and 1WS after the upgrade. Posted a change to the GTIN but the change did not complete. Still showing "UNDERWAY" in DSD. Is there an issue with the 1WS upgrade.
Good afternoon! I have found a few CIC reports from Wakefern that remain as "review" even after issue has been updated. Also, there are times that it just says "review" without an explanation as to why that it. Please, see attached screen shots showi...
I'm trying to publish an item to Ahold and have been for quite some time. It turned out I was missing fields they required and because of some confusion, I was only told about one of those fields. I have two questions: 1. I had to find out what fi...
Good morning! I was wondering if there is anything in particular we can do to be prepared for the Large Release. Would the website look any different or would it just affect certain attributes? Waiting expectantly to see what's in store for us!
Hi Team,Please help with below error.GTIN10708971917743 should be reviewed. See additional information.GTIN:00708971917746 Invalid value of GRM for Calories From Fat Unit of Measure. Data was stored but should be reviewed and may need to be corrected...
I keep getting an error message on the Nutritional Information.I have uploaded the NFP and filled out all the required information. Not sure what I am missing.Getting an error on Nutrient Quantity and Nutrient Code
We have some custom fields in 1WS that we use to populate our website. It looks like all of those fields are now blank and the items show "modified 5/15/23". I need to know who/how this was done and if it is reversible. Our sales team uses our site f...
Hello, I believe there used to be two attributes called "EANUCC Type" and "EANUCC Code". Do you know if these were decommissioned or if they were renamed to something else? Thanks!
When searching for a GTIN, it pulls up quickly, but then as soon as I select the icon to look at the links, it takes 20-30 seconds to retrieve. Then, sometimes, the +/- icons are greyed-out so I cannot delink and update. That takes another 10-15 seco...
Hello! Currently working on a large rebranding project. All imagery packaging currently loaded in IM will become outdated in about 2 months, and being replaced with updated packaging. In order to work smarter, not harder, can I start STAGING the new/...
First off, we use simply packaging hierarchies - usually case to each with the case as the highest level of the hierarchy, so I am unfamiliar with data required for a pallet hierarchy and from pallet to case to child. Is it possible to establish a p...
I get this error how can I resolve this This link cannot be created as one or more of the items have already been published. 10077652084846/00776527459316
NFP images are adding a faulty, undesireable suffix to Calories. The suffix changes with the Unit of Measure. It appears whether inputted manually or uploaded. Kilocalorie = E14Calorie = D70Kilojoule = KJO
I know that this morning there were issues with the Sync Status Report. I just encountered a similar issue with the Worklist. Please, see screen shot below. Thanks!
Please advise if we should be using USDA or FDA for the Allergen Specification Agency. Also need to know if the Allergen Specification name should be Food Allergen Labeling and Consumer Protect Act or "Big 9" for consumable products.
Good morning! I was checking the CIC reports and found that Kroger has two items that are under "Review," but I am unable to find out exactly what I need to update. Please, see screen shot below....thanks!
Good Morning! I am noticing as of last week, the new item items that I have created and synced with Item Management (going to Walmart, marked with a CIC date) are not showing up correctly on Walmart's Item360. Is there a way to see if these items are...
Hi all! Not sure if I missed an update to the IM home page, but I logged in this morning to see that I had over 2,000 items not published, when that number has always sat at 99 for me. I didn't withdraw any publications, so I don't know why this numb...
Hello, Is it possible to embed products with retailer-specific UPCs? Our products are all variable weight, and so although they have GTINs we identify them by, retailers use their own printed barcodes for our products. This has led to our publicati...
I am getting the following error message on 50027000819826 and cannot seem to find the reason for the error. 326: If specialItemCode does not equal DYNAMIC_ASSORTMENT, then the grossWeight of the GTIN MUST BE greater than 96% of the sum of that GTIN...
When I am validating a Case and Each that I'm trying to link, I'm getting the following two error messages. Are they related? I'm not finding the field that is titled Total Count of all Products for either item (case or each). The base unit indica...
Hello, I've had the following request from a customer (Kroger): Are you able to republish these items with just the case and the 4PK as an each? Since Kroger is not planning on selling the individual unit we do not need to get this setup. Currently i...
Is there a way to find out who deleted an item publication in item history? There is a correlation ID code on the report but I cannot find what that code stands for.
Hello - I need to add a new user in the UMA for PI but I get an error message when I do forgot password. I get 503 Service Temporarily Unavailable
