Hi, I have a question regarding a GTIN for a Pallet that I would like to Create a New Link with a Case GTIN, but this would only be for SAMS CLUB. Is this possible? What should I do since there is already a link with this Pallet GTIN and an EACH UPC...
the GTIN above is showing the wrong size; how can this be fixed
The CIC Status code provides the following information: GTIN: 3082514607XXXX Individual Unit Max(1) is not equal to IPC Individual Unit Max(0.1) I changed the Individual Unit Max to .1 and then a message (not a CIC message) was generated that read: I...
I am attempting to publish a display/shipper item, but repeatedly receive an error stating a "Data Carrier Type Code is required." I was able to successfully publish a separate display/shipper item to the same recipient without this info however. D...
Hello, We recently changed our name and updated the Brand Owner Name to match. But when we do a search some of our items still show the previous/old name for Information Provider Name. Is there a way to update this or is there another attribute that...
Hello, I am trying to publish a number of items to AHOLD and no matter how I publish them, new or initial they reject almost immediately, and it doesn't give me a CIC response.
Good morning, I received an email from Syco stating that they are changing their attributes to add Sesame and a few other different attributes. However, on 1WS I populate that information and it doesn't transfer over to their portal. Also, on their p...
I am just learning about 1WorldSync - I did a couple of the tutorials.How, exactly, do I log into the dashboard? I know this is a very basic question, but I do not see any icon on screen for me to sign into my company's dashboard.Thank you
How long does it take Kroger to accept images? I entered updated images months ago and they are still not accepted.
Good afternoon, I've been having issues for the past few days with an unresponsive site. It's happened several times today, as well as yesterday. Are they having technical issues? I've even rebooted my computer to see if that will help, to no avail. ...
Hi - We are in the middle of testing a couple of additional attributes for GDSN and the current mappings we have for the attributes appear to NOT be correct since the XML is not picking them up. The attributes in question are: Packaging Marks Free F...
Hi - I am trying to publish/republish items to Shamrock Foods and it appears the publications are not going through to them. I did reach out directly to Shamrock and the subscription is in place. I know they have switched data pool providers - has ...
Good Morning, We are experiencing an issue in Kroger VIP when trying to submit an item. The error message we are receiving is: KR14401 Serving Size is required when Nutrient Basis Quantity Type Code equals BY_SERVING and Base Unit is equal to true. ...
I am having issues getting my item to be compliant with US Foods due to this error: Nutrient Format Type Code reference is preferred for Food Products at the lowest level NutrientFormatTypeCodeReference On my item 00747599417504 is have all nutr...
Is there a way that you can update the company name? Our company was New ThermoServ, Ltd. but about 3 years ago we updated our name to NTL-Brands, Ltd. (which was basically our initials) with several of the other companies we own under that umbrella...
Starting this past week I get a copy of every FUSE sheet I upload. I receive an email (subject: Your 1WorldSync data export request) and downloadable file in the Message Center(File Upload In Progress:Load Sheet (FUSE), Your Load Sheet (FUSE) is bein...
Has anyone used the Dashboard to publish items to retailers in their lists on the Dashboard? Why are not all retailers that have onboarded with us as a Supplier shown on the Dashboard?
How do you delete GTIN's (products) that are published, but no longer needed?
Does anyone know what this error means an how to fix it? I am trying to mark it as non active and I can't save until this error is taken care of.
Hello, It has come to my attention that the recipient isn't visible in the item history report or the worklist for publication deletes. I did find the recipient in the work list if I expanded each line but it is not in the main report line. Second...
Hi TeamNeed urgent help with below errors which populates after clicking on validate button.Digital Asset Type Code and Uniform Resource Identifier must both be providedDigital Asset Type CodeUniform Resource Identifier Its a very urgent request from...
We recently published to a recipient (GLN: 1200109010804) and received notification of items for review (CIC). But there are no specifics on what needs to be reviewed. Can you please assist?
When watching the video from the for item set up it doesn't look the same so I don't know where to go there is no dashboard there is no enhanced or classic view on the top left. I use to have to use this for Sam's Club but its been years and now tha...
I am attempting to set up a new item and the screen only shows the fields to "QUANTITY of NEXT LEVEL ITEMS". It will not allow me to scroll down to get to the NEXT button so I can continue on. Can you please let me know why this is happening?
We are used to seeing the Item Data results when searching by GTIN but have you looked at the new functionality for "Recent Activity?" From there, you can look at results from either a "Transaction" or "Synchronization" standpoint. Please let us kn...
Good morning! I have just been asked by Sysco to change the UOM for "Energy" and "Energy from fat" to Kcal (kilocalorie). Has anyone else received this message? Thanks in advance!
Is there a way to enter a nutrient if it does not come up on the selection list when setting up the Nutrition Label in 1 World Sync? I am looking for L-Theanine and it doesn't come up? Thank you!
Hi Team,I'm looking to better understand the M2M interface from Manufacturer to 1WS Catalog to store images. Our original digital asset is named based on the agency/provider - this URL allows global visibility to this image via this address.When we...
I am having trouble exporting a list from "LISTS". I am not having any trouble creating a list; the problem happens when I choose a list to export. Nothing happens. If I try to clear or back out, the screen goes gray & I have to log out to get bac...
I am trying to add an item. In this case hams. The retailer is responsible for weighing and pricing each ham. Hams vary in size, so I cannot add a gross weight since it is variable. However, Item Management gives me an error message stating a gro...
