Resolved! Error message while trying to access the Worklist
I know that this morning there were issues with the Sync Status Report. I just encountered a similar issue with the Worklist. Please, see screen shot below. Thanks!
Forum Posts
Allergen Specification
Please advise if we should be using USDA or FDA for the Allergen Specification Agency. Also need to know if the Allergen Specification name should be Food Allergen Labeling and Consumer Protect Act or "Big 9" for consumable products.
Resolved! Kroger - CIC Report Missing Information
Good morning! I was checking the CIC reports and found that Kroger has two items that are under "Review," but I am unable to find out exactly what I need to update. Please, see screen shot below....thanks!
Products not syncing/received by Item360 (Walmart)
Good Morning! I am noticing as of last week, the new item items that I have created and synced with Item Management (going to Walmart, marked with a CIC date) are not showing up correctly on Walmart's Item360. Is there a way to see if these items are...
Not Published items
Hi all! Not sure if I missed an update to the IM home page, but I logged in this morning to see that I had over 2,000 items not published, when that number has always sat at 99 for me. I didn't withdraw any publications, so I don't know why this numb...
Variable Weight Items (UPCs Have Price)
Hello, Is it possible to embed products with retailer-specific UPCs? Our products are all variable weight, and so although they have GTINs we identify them by, retailers use their own printed barcodes for our products. This has led to our publicati...
Error message: 326: grossWeight of the GTIN MUST BE greater than 96% of the sum of that GTIN''s pack
I am getting the following error message on 50027000819826 and cannot seem to find the reason for the error. 326: If specialItemCode does not equal DYNAMIC_ASSORTMENT, then the grossWeight of the GTIN MUST BE greater than 96% of the sum of that GTIN...
Error message when validating linked Case and Each
When I am validating a Case and Each that I'm trying to link, I'm getting the following two error messages. Are they related? I'm not finding the field that is titled Total Count of all Products for either item (case or each). The base unit indica...
Changing item hierarchy for specific customer
Hello, I've had the following request from a customer (Kroger): Are you able to republish these items with just the case and the 4PK as an each? Since Kroger is not planning on selling the individual unit we do not need to get this setup. Currently i...
Find person responsible for deleting an item publication
Is there a way to find out who deleted an item publication in item history? There is a correlation ID code on the report but I cannot find what that code stands for.
UMA - Forgot Password Error Message
Hello - I need to add a new user in the UMA for PI but I get an error message when I do forgot password. I get 503 Service Temporarily Unavailable
Resolved! Linking issues
Good morning, I entered a new item this morning, and it has already been registered. I'm trying to link the each's now, but when I enter in the GTIN of the each, nothing happens. Can you please tell me if there are issues this morning? My parent GTIN...
Shipper Contents
I am trying working to set up the hierarchy of a shipper, but when I search for the UPC of the contents, the only items showing up are the cases, not the unit? I have the unit set up and they are linked to the cases in a separate hierarchy, I just c...
Resolved! Getting Errors about Components Information
Getting the below error and cannot figure out why. There are no fields populated to trigger this that I can see.
Resolved! Large Release in May, 2023
Good afternoon! I recently participated in the Webinar regarding the May release and was told that there were videos we could watch to further understand the upcoming changes. Could you guide to where I can find these videos? Thanks!
Show NFP
When Show NFP is click and the panel comes up Calories is now showing with a E13 or 14 behind the Calories? Did something change over the weekend? It was fine last week. Sandi
Resolved! CIC Status
Do you only receive CIC statuses from customers who use 1 WorldSync as their GDSN provider?
Resolved! Private Label Items
Is there a set of rules/guidelines for what private label items get created and published into GDSN? Trying to gain a better understanding.
Shared UPC
I am creating a new 4 pack item, but the child has a shared GTIN to the 6 pack item already existing. Does anyone know how to help; a shared UPC for a different pack size?
HOW TO DELIST AN ITEM
Can you please guide me on how to "delist" an item, Also, I have a question, "delist" and "delete publication" mean the same?
Regulatory Attribute
I am republishing a few items with price changes and I am being asked to include the Proposition 65 (Prop 65) [US California] in at least one level. Which I have done but I also have to fill in a Regulatory Act and Regulatory Agency also but I have n...
Registration status failed
In PROD for GLN 0016000110151 there are 2 GTIN's that show registrations as failed, how do we resolve? 00016000478794 and 00016000478787. In Pre-PROD for GLN 005830000015 we have 1 GTIN that show registration as failed, how do we resolve? 00065633134...
Resolved! Issue with Allergens and Nutrition
Good morning! I attended a Foodservice webinar a few months ago and was told that, as long as I specified the agency (FDA), picked "True" for the Allergen Declarations Indicator and "True" for the Nutrient Declarations Indicator, this would be enough...
Editing an existing GTIN and hierarchies
Hi - I have a few questions. 1. I inadvertently inputed an incorrect GTIN for my master case. How can I edit a saved (but not published) GTIN? 2. My hierarchies are not working. Many many errors that I cannot seem to fix. I need assistance on some of...
Resolved! Deleting a draft item
I had started to enter a new item into IM and realized I should have cloned an existing item, to make the data entry go more quickly and because the new item is very similar to an existing item. I only entered a couple of fields, but the item is in ...
Flavor Profile changes.
Our company will be going thru a rebranding and will be updating our flavor descriptions. Do we need a new UPC's? Current Example: 12ct 3oz Hero Snacks Original Beef Jerky Changing to Example: 12ct 3oz Hero Snacks Smoky Mesquite Would this need a ne...
Resolved! Issue validating Item due to error message
Good morning! Please, see screenshot attached of an ongoing error message that continues to pop up whenever I try to validate this items. The information is entered correctly, but it does seem to accept it. Thanks!
WAKE:119: Daily Intake Reference (nutrientInformation/dailyValueIntakeReference) is required
Good afternoon, I am getting the following error message on one of my products: WAKE:119: Daily Intake Reference (nutrientInformation/dailyValueIntakeReference) is required on consumer units. When I open the product it is asking me to update I am not...
Item Links
@link to members I am trying to link my case of 8-10850045095052 with my each level 00850045095055 and they are not linking because my lower level does not match. I will be publishing to Albertsons as soon as I can get this fixed. Can you tell me wha...
Resolved! XML Schema for IM 8.37
Is there going to be a schema for IM 8.37 published and if so, when will that be? Thanks for your time.
