cancel
Showing results for 
Search instead for 
Did you mean: 

Product Introduction error

lflanary
Contributor III

Today just isn't my day!  Now I have another issue with an item in Product Introduction/Kroger/Harris Teeter.  The comment received back states that I need to add Calories, Total Fat, Sodium, Total Carbohydrate & Protein and to mark the Organic Claim.  All of this information is already on this item.  I validated again and it said ok and I submitted again but received the same notice.  Any suggestions?

1 Solution

Accepted Solutions

CommunityJedi22
Community Manager
Community Manager

Ok, I see the comment they sent back to you.  Is there someone you can reach out to on their end, one of your contact points, and ask them why they sent that message to you when you provided that content on your consumer-level item?

View solution in original post

5 Replies

CommunityJedi22
Community Manager
Community Manager

I will help make your day better if I can.  What's your example GTIN?

00072036280459 - Thankyou!!!

CommunityJedi22
Community Manager
Community Manager

Ok, I see the comment they sent back to you.  Is there someone you can reach out to on their end, one of your contact points, and ask them why they sent that message to you when you provided that content on your consumer-level item?

I have reached out - it will be next week before I know anything.  Thank you!

It was apparently on their end.  All is good now.  Thank you!!!