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Product Introduction

MKVinkler
New Contributor

‎11-07-2023 03:15 PM

What is this error code: PI4002 ?

I cannot get my item to publish

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5 Replies

JustinW
Moderator
Moderator

‎11-08-2023 08:24 AM

Hello @MKVinkler welcome to the Community. Would you be able to provide the GTIN that you are getting that error on so that we are able to research it? Thanks.

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MKVinkler
New Contributor
In response to JustinW

‎11-08-2023 08:25 AM

10073321000230 

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JustinW
Moderator
Moderator
In response to MKVinkler

‎11-08-2023 08:43 AM

Thanks for the GTIN @MKVinkler. I'm not seeing an error on this hierarchy that starts with PI4002, the only PI error that is showing for me is PI4000. This error is just saying that one of the levels in the hierarchy is not validating successfully, in this particular instance the Each level has an error that needs to be addressed.

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MKVinkler
New Contributor
In response to JustinW

‎11-08-2023 08:45 AM

What is the error? I do not see anything in Syndigo.

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JustinW
Moderator
Moderator
In response to MKVinkler

‎11-08-2023 09:26 AM

The field GS1 Trade Item ID Code is marked as GTIN_14 but the corresponding field GS1 Trade Item ID Value only has 12 digits listed.

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