‎11-02-2022 11:52 AM
Today just isn't my day! Now I have another issue with an item in Product Introduction/Kroger/Harris Teeter. The comment received back states that I need to add Calories, Total Fat, Sodium, Total Carbohydrate & Protein and to mark the Organic Claim. All of this information is already on this item. I validated again and it said ok and I submitted again but received the same notice. Any suggestions?
‎11-02-2022 01:01 PM
Ok, I see the comment they sent back to you. Is there someone you can reach out to on their end, one of your contact points, and ask them why they sent that message to you when you provided that content on your consumer-level item?
‎11-02-2022 12:15 PM
I will help make your day better if I can. What's your example GTIN?
‎11-02-2022 12:42 PM
00072036280459 - Thankyou!!!
‎11-02-2022 01:01 PM
Ok, I see the comment they sent back to you. Is there someone you can reach out to on their end, one of your contact points, and ask them why they sent that message to you when you provided that content on your consumer-level item?
‎11-03-2022 01:43 PM
I have reached out - it will be next week before I know anything. Thank you!
‎11-10-2022 01:48 PM
It was apparently on their end. All is good now. Thank you!!!