FAQ: Catalogs

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Products shown in the Recommends programs are outdated, why?

• If the incorrect products are shown in the logo recommendations program, check to make sure that your catalog is up to date.

  1. Go to My Catalogs tab
  2. Open your catalog and click view products
  3. If you have more than one catalog, check each catalog for the outdated skus.
  4. Once you are in the product list you can search by manufacturer name or manufacturer part number.
  5. You can delete the outdated products that you do not want to show.

  To avoid manually updating the products in the future, it is highly recommended that you have your catalogs updated automatically by downloading from a FTP server.

How do I upload a catalog?

1. Click My Catalogs
2. Click Add Catalog button

Step 1 - Set Catalog Properties

Field	Description	Example
Name	The catalog name used for reference only.	Acme Global Catalog
Market	Defining the market allows you to assign and filter your catalog to display the market-specific data based on the locale and market code requested.	Worldwide United States
Catalog Code	Each catalog will receive a unique code which allows you to specify the catalog to when requesting content. The default catalog code is derived automatically when entering the catalog name but can be overridden with an existing ID or code.	acme-global-catalog cat1234
Catalog Description	Provide a description of the catalog for reference only.	Our default global catalog with standard pricing.
Set as default	If a catalog code is not specified in the real-time service requests, the system will use the default catalog. Only one catalog can be set as the default.	Checked = Yes Unchecked = No

Manual Upload

Allows you to manually upload the catalog from your computer. If selected, clicking Next will prompt you to choose the file on your local computer hard drive. Maximum catalog size allowed is 25MB.

All existing entries in your catalog will be purged when re-uploading a new catalog file. Catalog Management does not support incremental or delta files.

Automatic
Allows you to automate your catalog download from your FTP or Web server and set up a schedule.

Field	Description	Example
File Location	Include the full FTP or HTTP address, directory and filename path of where the catalog resides.	ftp://ftp.test.com/catalog1.txthttp://test.com /webservices/googledatafeed.txt
Username	Optional. If the catalog location requires authentication, please provide the username. Leave it blank for anonymous access.	johndoe
Password	Optional. If the catalog location requires authentication, please provide the password. Leave it blank for anonymous access.	mypassword123

Scheduling

After defining the catalog location, you can set an automated schedule for catalog downloads. This allows you to schedule a catalog download in the event that you want the download to occur after a nightly build or catalog refresh process.

Time zone	Define the time zone for the scheduled hour and minute.	(GMT-08:00) Pacific Time (US & Canada)
Hour	Define the hour in which the automated download should begin.	12 AM
Minute	Define the minute in which the automated download should begin.	00
Frequency	Set the frequency of how often the catalog should be downloaded.	Daily, Weekly, Monthly
Repeat on	If a Weekly frequency is chosen, set the days of the week. If a Monthly frequency is chosen, set the day of the month.	Monday, Tuesday, etc 1 = 1st day of each month.

All existing entries in your catalog will be purged when a new catalog is downloaded. Catalog Management does not support incremental or delta files.

Step 2 - Upload File

Before uploading your catalog, make sure the catalog has been saved using the UTF-8 file encoding to ensure that all special characters are properly imported.

Sample File - click on the "sample file" link if you would like to see an example of the basic fields required in a catalog.

• First row has headers - If your catalog's first row has headers, select the checkbox to ensure that the header row is skipped during import.
• File Type - Select the appropriate delimiter that separates your columns:
  • Tab delimited (TXT)
  • Comma separated (CSV)

Click on Upload to select the catalog on your local computer. Upon successful upload, you will then be able to map the file columns.

Step 3 - Map Columns

Once you upload your catalog, you must tell the system how your file columns are structured and how they map to supported fields.

For each column in your catalog, choose the proper "CNET Field" and Click Save or Next. If you do not see the appropriate field option available, choose Not Mapped.

What is the benefit of uploading product catalogs?

• There are multiple benefits to upload your product catalogs:
  1. Catalogs are used for all programs that display cross-sell or up-sell items such as Brand Showcase, Product Finders, Selectors, Inline Manufacturer recommendation programs, Microsoft Office and Windows Server Logo, HP Supplies and Accessories and more.
  2. Catalogs allow product filtering to only display the products you carry, to render the product URL links, sku pricing, inventory and other required information to enable the Cart Integration.
  3. Uploading a catalog will also help provide visibility into content coverage to identify how many products will display rich inline content or the various logo programs.

• None of the information in your catalog will be sold or shared with 3rd parties.