Kroger VIP Error message - VIP Class vs PID class

[nancyVigo]

Good morning team!

I have been trying to successfully submit an item in Kroger VIP and continue to receive error messages, which I have addressed.

The last one is regarding the Kroger Class Code.  The Display has 4 Eaches and of them had a different code (144 vs 092) and I changed it to match the rest.

However, I still received the same error message.  In speaking to the Kroger representative, she told me that there are times that the codes stay stuck in a loop between VIP and DIP (the back end program).

She suggested that I change the codes again and see what happens, which I did.  She also said that there is nothing else I can do on my end and that the distributor would need to contact their Kroger Category Manager to address the issue between them.

I just wanted to make sure that this is the only way to go on my end.  Thanks!

The Gtin I'm working on is 00071072003183.

[CommunityJedi22 · Accepted solution]

No problem at all @nancyVigo and please keep us in the loop including what you learn here so we can document in the community for future reference.  Have a great weekend.

[nancyVigo]

@CommunityJedi22, I sure will.  Have a great weekend! 🙂

[jwilliams]

Hi!

A customer of mine is having a similar issue. I'm wondering if he should reach out to his distributor?

The GTIN in question is 00716445114416

Thanks!

[Julie]

Hello @jwilliams and thanks for reaching out through our customer community!

I would recommend going to GTIN 00716445114416 and modifying the Kroger Family Tree to the Class indicated by Kroger in the comments which should be 054, not 053 and submit the item. Please let me know if any further assistance is needed. Thank you.

[nancyVigo]

@jwilliams, I have continued to have this issue (on and off).  I finally got a couple of email addresses of category managers from a Kroger Customer Service rep and reached out to them to see if they can help.

I have not received an answer yet, but will let you all know when I do.