Sysco Attributes in 1WS Not Synching With Their Supplier Suite

[nancyVigo]

Good morning!

Our team who takes care of various customer portals are telling me that many of the items that I maintain in 1WS are not synching with Sysco Supplier Suite.

Is there anything I would need to do on my end so that all our items end up in their portal?

Thanks in advance! 🙂

[JustinW · Accepted solution]

Hi @nancyVigo. Looking through your WorkList I see Synchronized or Received responses only coming back from Sysco Corporation. Do you have an example GTIN that is not making it over to them?

[nancyVigo]

Hi @JustinW!

Here are two examples of many that are not synching in their portal:

10071072011468

10071072013035

[JustinW · Accepted solution]

Hi @nancyVigo. I opened a ticket a just emailed you from that ticket. In the ticket I provided CIN message IDs for both of the example GTINs. All information for these looks good on our side and we got confirmation messages back that these were received by Sysco Corporation. I would recommend working with Sysco to have them check with their data pool to see if they are able to find the CIN messages on their side.

[nancyVigo]

@JustinW, thank you so much for the prompt response!  

I saw the email and forwarded it to our team.

Have a great day! 🙂

[imeldae]

Hello, I am having a similar issue with getting the Food Traceability List (FTL-FSMA204) in Regulatory Compliance to update in Sysco;s system. I have added the data in 1WS but it wont transmit into Sysco's portal. Can you please help me understand what I am doing wrong? 

(Example) GTIN 10072999552034 and 10072999534030

[Val_P]

Hello @imeldae,  thanks for continuing the use the community. Welcome back. 

After checking both hierarchies and the 2 Eaches and Cases, we can confirm the data was entered as intended.

We recommend following the suggestion here as it worked for another company facing the same issue previously.

Here is a confirmation from another company confirming the solution worked for them as well. 

Hope this helps to update the information in the Sysco systems for your items as well. Thanks