11-08-2022 04:15 PM - edited 11-08-2022 04:44 PM
I am trying to set up a shipper/display that has a different configuration from another shipper/display that already exists in 1WS. The new shipper has 36 units vs the existing shipper has 18 units.
Since I checked that this new shipper is not a "Base Unit" in the hierarchy I had to create the Hierarchy associated with that shipper i.e. what trade items are found in the display. However, when I attempted to do this I got an error message that said that the "Parent Link (the new shipper) has duplicate child links" (because they are already associated with the existing shipper in 1WS). Both displays contain similar trade items just in different quantities. What is the best way to go about this? Should I just indicate that this is the "Base Unit" in the hierarchy? I would like to keep both displays as we have retailers that are trying to order both.
11-09-2022 08:19 AM
Hello and thank you for reaching out. Can you provide me with your example GTINs so I can take a closer look for you?
12-22-2022 11:48 AM
Is there an answer on this? I have this exact issue. Is there a way to do this without pulling back the display that is already published?
12-22-2022 12:09 PM
Welcome,
Do you have a GLN/GTIN you might share so we might review the display for you?
03-03-2023 03:25 PM
I am having this same issue.
03-03-2023 03:32 PM
Hello and thank you for reaching out via our customer community. Can you provide me your example publication level GTIN and any other details that would help us troubleshoot with you?
03-03-2023 04:18 PM
00850043074052
03-03-2023 04:21 PM
00850043074052
03-06-2023 10:43 AM
Hello, I apologize for the slow reply. I took a look in IM and your hierarchy with parent level GTIN 00850043074052 validates successfully. Were you able to resolve this or am I looking in the wrong place? if the wrong place, can you tell me a little more about the issue you are encountering?
05-03-2023 12:09 PM
Hello, I am experiencing the same issue however I didn't see a solution posted. Would you be able to help me with this?