Shipper/Display Set Up- Parent Link is having duplicate child links

[dsheller]

I am trying to set up a shipper/display that has a different configuration from another shipper/display that already exists in 1WS. The new shipper has 36 units vs the existing shipper has 18 units.

Since I checked that this new shipper is not a "Base Unit" in the hierarchy I had to create the Hierarchy associated with that shipper i.e. what trade items are found in the display. However, when I attempted to do this I got an error message that said that the "Parent Link (the new shipper) has duplicate child links" (because they are already associated with the existing shipper in 1WS). Both displays contain similar trade items just in different quantities. What is the best way to go about this? Should I just indicate that this is the "Base Unit" in the hierarchy? I would like to keep both displays as we have retailers that are trying to order both. 

[CommunityJedi22]

Hello @Tguild and thanks for using our community.  Can you provide me your example GTIN so I can take a closer look?

[Tguild]

10850016684506 and 00850016684509

[Tguild]

And now it is giving me an error that says "Your parent and child direct link quantities should match your parent Item Total Count of All Products (totalQuantityOfNextLowerTradeItem)".

[CommunityJedi22]

Hello and thanks for those details.  Please see my notes below:

Case 10850016684506 shows 1 Each GTIN 00850016684509 is linked to it
Within Case GTIN, you indicate you have 60 Eaches in a Case. These two values must be teh same number.

[Tguild]

[Tguild]

Now it is showing me a different error. I fixed the "1" to "60"

[CommunityJedi22]

Hello @Tguild please see below.  These two values must be the same to pass this validation:

[Tguild]

Yes, thank you. I fixed that issue.

It now shows an error about duplicates. Please see the photo above that I sent. 

[CommunityJedi22]

Hello I am not able to replicate the error from your screen capture.  I just looked at your GTIN hierarchy and validated it again while typing this and still see this incorrect value:

What action are you taking that is prompting the error from your screen capture?

[Tguild]

Oh, I see. That's so weird because I fixed the error it is showing you and saved it. It displays that duplicate error when I click "Update Hierarchy".