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Knowledge Base Articles

FAQ: Hosted Services

Can 3rd Party served content be included in the ContentCast services? No, 1WorldSync must host all the content for the following reasons: Performance and Availability - We are unable to monitor performance and availability on 3rd party sites.Securit...

FAQ: Inline Content Builder (ICB)

Can I build content for products outside of CE/IT or DataSource? Yes. The Inline Content Builder does not restrict content to specific types of products or categories. We designed the tool to be flexible and to work for ANY product that uses an ident...

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FAQ: User Management

How do I add users? Once you have access to your account, you can setup and invite additional users to your account via the user admin section. Click "Admin -> Manage Users" To add a new user under your company profile, click Add User. You will th...

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FAQ: SEO

Indexing Inline Content & Duplicate Content Is JavaScript Content Indexed? Bing noGoogle yes at times. Per Bing:"The technology used on your website can sometimes prevent Bingbot from being able to find your content. Rich media (Flash, JavaScript, et...

FAQ: Reporting

Are the reporting dashboards available when data is being refreshed? There will be a 30 minute downtime between 7:30-9:30PM PST every Monday.    Can I export a particular chart or table? Use the “Dashlet” icon on top right within each chart/table wh...

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FAQ: Product Pages

Why is my content not appearing on specific retailer sites? Inline Content may not appear by default for Retail partners that are listed under the Premium Partners section of the Inline Content Builder.  This means that a certain approval process or ...

FAQ: Security & Privacy

Do you Gather any personally identifiable data (PII), E.g. name, address, phone, email, photo, IP Address? IP address is collected as part of the web server (for debugging purposes) and reporting logs but is anonymous (i.e. cannot be tied back to a ...

FAQ: Accessibility

Do I have to modify all of my existing content to meet the new accessibility requirements? No, existing content will not need to be modified to meet these requirements, unless you are making a change or an update to that page/content.  Any manual ch...

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