"Invalid Format Type"

[Seebo]

Hi,

I received a CIC message on one of our product and that the product has "Invalid format type" and I am not sure which attributes is referred to in this message.  Could you please assist? the GTIN # 30743767001002.

Thank you,

Seebo.

[Maria]

Hello @Seebo Thank you for reaching out to our customer community.

I have opened a ticket for your request and someone will reach out with a resolution. Thank you!

[Seebo]

Good morning Maria,

any update on this issue?

Thank you,

Seebo.

[Val_P · Accepted solution]

Hello @Seebo and thank you for the reply. 

I have reached out to our assigned agent to your company and Charles will in turn be contacting you through our ticketing system with an update in ticket CXOBS-3499.
You can use that ticket number to reply to Charles directly and let him know of any item issues you come across to receive quicker assistance directly.

Thank you!