_Ask A Question for Item Management (IM)

Export FUSE FILES

Any one else finding that its taking along time to Export Fuse Files. Usually they come right over but I have submitted a couple and they have not come over in over an hour? Help, am I doing something wrong? Thanks Heidi Hand

Attributes not pulling into customer portals

There was another thread specific to WM360 but I am now being advised from my Kroger team that they, also, do not get all of my enhanced content when I publish my items out. Once published, the Sales team has to access VIP and hand enter in the ingr...

Resolved! First Order Date Attribute

Is there a GS1 Standard definition for this field

Resolved! Looking Marketing message examples for Displays

With McLanes required attributes of Marketing Message and Feature Benefits, does anyone have an example of what they use when publishing a display? Do you make a specific message and benefits list for each display or do you have a general one that w...

Resolved! Deleting publications

I have to delete item to update the hierarchy data - (completely forgot about the best practice to withdraw vs. delete since i will be publishing the GTIN back out after updates) Is this what I should expect to be seeing on a worklist for these items...

GTIN ALLOCATION RULES PDF

Where can I locate the GTIN Allocation Rules PDF

Error message that I need to correct and dont know how

I continue to get the error SW5170W Suppliers must have one row populated in the Warehouse Distribution or DSD Distribution. I put in the info and it does not save.How to correct?

McLane Ti Hi

We publish at a Pallet Level and provide the GTIN Ti/Hi on the Pallet level for a PL>CA>EA hierarchy. McLane now indicates that we have items missing TI Hi information and are requiring that we add Ti Hi to the case level as well. Is this duplicat...

Resolved! Updating an item link quantity

I have an item where we are changing the pack size from 104 to 72. The item is currently published to a customer but they have not accepted the publication yet. What is the correct way to update the quantity in the item link for this item?

Lowes - Packaging Material combination

Hi Does anyone know what this error means? Which field is incorrect? 'Packaging Material combination provided is not acceptable to Lowes' Thanks

Publication received not synced

My publication Status report indicated items were successfully sent to Walmart and are in received status. The date of completion was 9/14. What would stop them from moving to Synchronized status? Do I have additional actions to push that to synced...

Resolved! I'm confused about pricing

On the 1WorldSync setup, in "Fulfillment Options" each product has: Select: (not sure which one to select - this is for McLane)Drop Ship EligibleRetailer Fulfillment CenterStores Fulfillment Price - I assume this is the price per case (or by the unit...

External error message

Good morning, I'm receiving an error stating there is an external error with one of our items, however, everything is validating correctly. I've attached a screen shot for reference. Thanks! A_Flower

Who can I talk to about making sure I am entering my product correctly?

PI6228 Mandatory attribute(s) or group(s) (Referenced Trade Item Type Code) not found for the record. Item (00647049006664)I've cleared all the other errors that came up, but I think I am missing one big key piece, and I don't know how to find out th...

INCORRECT GTIN

I have an item with identical GTIN and UPC. I was told to replace the first two digits of the GTIN with 10 vs. 00 and use the 00 to start the UPC only. When I put in the GTIN as 10xxxxxxxxxxxx, the system tells me it's not valid. How do I move forwar...

Notifications

Why isn't there any notifications posted in IM when the system is down?

Earth2o

My company need to merge all Spring water products to the E2o Catalogues in 1WorldSync. I called the helpdesk and they are not familiar with E2o. Has anyone completed this merger and what are the steps in doing so?

Publication

How to withdraw a publication in Item Management?

Total Fat Nutrient - Enhanced vs Classic View

The nutrient "TOTAL FAT" is not populating in the IM Enhanced view - but it is in the Classic view. How can I get this updated? Reference GTIN 10026700139687

Ordering UOM

We set up our products all in EACH for all GTIN levels. But our customers are ordering in different UOM with us via EDI. My questions are: When we leave Ordering UOM blank, what would be the default for the Order UOM for each Trade Item Unit Descript...

why didn't all items load from my Fuse report

created my FIRST FUSE file to import a new item today. Used the ADD and "Y" import modifiers. Both Case and pallet level loaded but the Consumer unit is not coming through into IM

Nutritionals for Wakefern

Is there a step by step (field by field) instructional video or online class to show how to complete each field in the nutritionals based on our NFP

Cloning Issue Item to Case Checksum digit in Item ID is wrong

Issue cloning an ITEM to make it a CASE: Screen Shot of error is attached After changing the first digit 0 in the item number to a 1 and then using the calculator to create the new ID the following error message pops up: Checksum digit in Item ID ...

Publishing to McLane

Hello, I'm trying to publish to McLane but keep getting the error message "Is Packaging Labelled With Drug Facts". I can't find the section to enter that information...can someone point me in the right direction please? Thank you. Rachel Thomas ...

Quantity Change

I have an item set up with a GTIN already but now our quantity per pallet is changed. I need to edit this and it will not allow me to do so as it says its published. I have unpublished this and it is saying I have to wait 24 hours for change. After 2...

Deleting Images

Why are we getting an error when trying to delete an image. Tried several GTINs. We get the red error of death that just says, Image Delete Failed.

Nutrition Facts Panel

Is there a way in IM to populate what country the Nutritional Panel is designed for? Or is this implied based on the Target Market?

Item Management vs. Product Introduction for Item Creation

Hello. I only have Product Introduction access with a client I work with. I need to create an item and I have always used Item Management to accomplish this. Am I able to create items in the Product Introduction portal, or do they need to add Item Ma...

Updating GLN on existing User

Good Afternoon, I'm looking for additional information on how to adjust a GLN on an existing user. Within User Management I don't see an option to change a user between GLNsThanks!

Resolved! Deleting An Item (Never Published) - Draft

Hello, I have a pesky item that is in draft status (and never published) that I need deleted. It is completely empty of information and I need to clone an item and use this same GTIN. Whenever I try to use this same GTIN, I keep getting a message s...