Number of Items/Pallet on Base Unit

[lvanhouten]

Hello - we are receiving items back in REVIEW status for missing the 'Number of Items/Pallet' on the base unit/lowest level (Each product type). 

How would we populate these if the base unit can be used in multiple packaging configurations (6x1-gallon vs 2x1-gallon)? The quantity per pallet would be different per packaging configuration (Case product type). 

[jcharles]

Hello, can you provide one GTIN where I can see this? I want to make sure I answer your question but I need more information to make sure I answer it correctly.

Thanks!

[lvanhouten]

The first GTIN I saw this on was  - 00026700161537

I did some testing with the ti/hi fields and the error went away.  Not sure if that is the right way to fix this - I seem to remember when we first transitioned to 1WS the ti/hi fields were erroring out and needed to be populated with 1x1 for the base.

[CommunityJedi22]

Hello, I want to make sure you saw this as well.

https://community.1worldsync.com/t5/IM-Knowledge/New-Validation-for-Number-of-Items-Pallet/ta-p/2324

[lvanhouten]

I did, it wasn't until the ti/hi values were removed when the IM error disappeared.  I am also waiting on all the recipient CIC responses to see if it clears the publication issue.

[CommunityJedi22]

Good afternoon.  I am checking back with you to see if the issue that we discussed this week is resolved.  Did that work for ryou?

[lvanhouten]

I am still waiting for all the recipients to respond to the update made to see if it resolves the publication issue. 

[CommunityJedi22]

Those delays could be related o the backlog I posted about earlier today.

https://community.1worldsync.com/t5/Maintenance-Flash-Messages/1Worldsync-Incident-December-3-2021/t...