CIC 999 2802 WARNING On the highest hierarchy level both Number of Layers per non-GTIN Pallet/Non GT

[foodingredients]

I have setup the Pallet/CS/EA hierarchy where the pallet has a GTIN. In the hierarchy of all 3 I have listed the TI/Hi for the GTIN option, but I keep getting the message that I need the Number of layer per non-GTIN pallet (which this is not) and when I populate that information I get an error that I shouldn't have populated that information. I'm at a loss... what am I missing? 

[JustinW]

Hello and welcome back to the Community. Would you be able to confirm what GTIN you are seeing this error on? While looking at the Worklist and recent transactions I see this on a Pallet Case hierarchy with a mixture of publications for both levels. Thanks in advance for the additional information.

[foodingredients]

Here are my problem GTINs:

50027000736512
00027000089859
50027000754516
50027000633361
50027000615046
50027000615039
50027000690043
50027000690036
50027000642356
00027000650042
50027000612342
50027000633347
50027000089847
50027000612861
50027000690265
50027000690869
50027000612267
50027000612649
50027000650863
20069588645359
50027000650016
50027000690340
50027000690647

I'm sure I'm missing a data point somewhere, I'm just out of ideas. This seems to be specific to Kroger and Albertsons. Thanks!

[Montavio]

Hello! I took some time to review some of your items. For all hierarchies that have a Pallet GTIN in them, I recommend populating the Number of Units per Layer in a GTIN/GTIN Pallet Ti and the Number of Layers per GTIN/GTIN Pallet Hi. Please be sure not to input any non-GTIN Ti/Hi information in hierarchies containing a Pallet GTIN. 

Only for hierarchies not containing a Pallet GTIN would I recommend adding the Number of Units per Layer in a non-GTIN Pallet/Non-GTIN Pallet Ti and the Number of Layers per non-GTIN Pallet/Non-GTIN Pallet Hi. 

Please update your items accordingly and then save your changes. If you still have issues afterwards please let us know!

[foodingredients]

I've gone through and updated everything, but now I get this error message: 2802 WARNING On the highest hierarchy level both Number of Layers per non-GTIN Pallet/Non GTIN Pallet Hi (nonGTINPalletHi) and Number of Units per Layer in a non-GTIN Pallet/Non GTIN Pallet Ti (nonGTINPalletTi) must be populated.

This is where it gets all loopy, if I add, I'll get errors saying it needs to be one or the other, if I change I still get errors. Here are a couple of examples:

00027000690642

50027000089847

10027000737306

Thanks

[DanV]

Hello foodingredients,

Number of Units per Layer in a GTIN/GTIN Pallet Ti / Number of Layers per GTIN/GTIN Pallet Hi should only be populated when there is a Pallet product type in your hierarchy, if there is no Pallet product type in your hierarchy (just a Case, Display, Package, or Each) then you would populate the attributes Number of Units per Layer in a non-GTIN Pallet/Non GTIN Pallet Ti / Number of Layers per non-GTIN Pallet/Non GTIN Pallet Hi

I hope this helps, please let us know if you have any questions

[foodingredients]

Ok that is what I thought, so then why would Albertsons and Kroger be sending me this message that I need to populate both? In all of those cases, I have a pallet and therefore I have populated the GTIN version. 

[DanV]

Hi foodingredients, 

May apologies, I should've clarified. Only when you publish from the Pallet level should you populate the attributes Number of Units per Layer in a GTIN/GTIN Pallet Ti / Number of Layers per GTIN/GTIN Pallet Hi.

The 3 GTINs you provided were published at those GTIN levels:
00027000690642 - CA (case)
50027000089847 - DS (display)
10027000737306 - CA (case)

So for the publications at the GTIN levels above, you should populate Number of Units per Layer in a non-GTIN Pallet/Non GTIN Pallet Ti / Number of Layers per non-GTIN Pallet/Non GTIN Pallet Hi

[foodingredients]

Ok so now based on what you have said all of my pallet level items have the GTIN information provided and the CS and EA have the non-GTIN information provided, and I'm still getting errors. Here is are a few examples of errors that were posted yesterday

2802 WARNING On the highest hierarchy level both Number of Layers per non-GTIN Pallet/Non GTIN Pallet Hi (nonGTINPalletHi) and Number of Units per Layer in a non-GTIN Pallet/Non GTIN Pallet Ti (nonGTINPalletTi) must be populated.

50027000089847 

00027000089859

2798 WARNING Count of This Specific Item in a Non-GTIN Logistic Unit/NonGTIN Pallet Quantity (numberOfItemsPerPallet) must be provided.

00027000690260

00027000612163

I've checked my data and the information is there and is as you suggested, so any other tips you may have would be greatly appreciated.

Thanks

[BigBuford]

Hello, You are receiving this error due to the incorrect "TI/'HI" being populated. GTIN 50027000089847 is currently set up as a "Display" > "Each" GTIN. Currently, the TI/HI is completed for a "Pallet". Attached below contains a screenshot. Please populate the "Non-GTIN Pallet/Non GTIN Pallet Ti". Please make the proper corrections for the additional GTINs. Please let us know if you have any additional questions. Thanks!