CIC 999 2802 WARNING On the highest hierarchy level both Number of Layers per non-GTIN Pallet/Non GT

[foodingredients]

I have setup the Pallet/CS/EA hierarchy where the pallet has a GTIN. In the hierarchy of all 3 I have listed the TI/Hi for the GTIN option, but I keep getting the message that I need the Number of layer per non-GTIN pallet (which this is not) and when I populate that information I get an error that I shouldn't have populated that information. I'm at a loss... what am I missing? 

[MARKEDWARDS]

Hi there, I am trying to submit few styles and receive the error that is attached as screen shot. I didn't change any information and always add data for pallet GTIN/NON GTIN like that and this is the new error I'm receiving for all my case packs. Could you pls advise? This is urgent cause I have to submit the style today. Pls check the photos. Thank you so much 

[ana_neamtu]

Hello, @MARKEDWARDS,

Welcome back to our customer community!

The "Count of This Specific Item in a Non-GTIN Logistic Unit/NonGTIN Pallet Quantity" field, which represents the total number of items per pallet, should be equal to the TI * HI, so it should be equal to 152, based on the TI and HI information you provided. However, the current value is set to 1.

Please correct the "Count of This Specific Item in a Non-GTIN Logistic Unit/NonGTIN Pallet Quantity" attribute under the Item Management portal >  Hierarchy Information section of the GTIN. The error will also be cleared in Product Introduction after the correction is sent from the Item Management portal.

Should you have any additional questions, please don't hesitate to let us know.