03-25-2021 01:29 PM - edited 03-28-2024 08:43 AM
Republishing in Item Management
What? The Republish functionality enables 1WorldSync IM information providers the ability to publish to their trading partners without having to delete publications only to just try again. It is not just publishing again.
Why? As a customer for the 1WorldSync Data Pool, you can use the “republish” functionality to re-send publications to override previous attempts and any possible Rejected CIC responses from recipients.
How? First, this works only for IM customers for items that are already published to the intended trading partner.
1) Log in to Item Management (IM) hover your cursor over Publications in the menu bar and then click Manage Publications.
2) In the Refine Search area to the left of the screen, enter the parameters needed to isolate which item(s) you would like to publish to which recipient(s). The most commonly used search parameters are your publication level Item ID and the Recipient GLN.
3) Select the items you would like to republish and to which recipients by placing a checkmark in the box to the left of each Item ID. Once you captured them all, click the green Republish button.
4) EIM will ask you to confirm whether you want to republish as New or Initial Load. Please select the best method per the requirements or any specific requests made by your trading partner(s).
Please post any questions you have in the comments area below.
Hi! I followed these steps to republish after I made a bunch of updates in Fuse file, but my distributor is still asking for a "change by refresh message". What else do I need to do to accomplish their request?
Hello @Caroline_Lahn and thank you for reaching out via the customer community. Welcome. They are probably just asking you to send an update via a Modify instead of an actual republish via Manage Publications. To send a refresh, make and change and save your site, An update will go out to any trading partner that item is already published to. If you need to just send an update without any real changes, just change the Effective Date attribute to today and Save.
Do I change the effective date attribute in a fuse file if its for more than 1 item? Can you confirm how long it takes for any changes to reviewed/accepted within IM? is it 25 hours?
Hello, if you are using a FUSE for this update, I recommend you perform an Append Operation instead of a Modify just to be safe. Do so for any GTIN that you need to send an update. For each of the GTNs that need an update, change the Effective Date in the FUSE to today, change the operation to Append, and upload. Dependent upon the recipient it normally takes up to two hours to get a response once you publish, rep[publish or send a modify to them.
Ahhh, excellent! Thanks for the clarification!! I appreciate it!
Hello, I have one item that was published several weeks ago. The status of that publication is Synchronized. I am trying to republish it to a separate retailer and cannot get the Republish button to turn green and allow the submission.
Hello @erinN and welcome to the customer community. Thanks for your question. Can you provide me the example parent GTIN that you are trying to publish so I can take a look?
Is republishing an item good use for when I'm getting an error in Product Introduction for Kroger that has to be edited in Item Management?
Example: When Kroger Item Submission Reason Code and Temperature Controlled are populated, both Temperature Qualifier Code "Trade Item is in transport to the distribution center" AND "Trade Item is being stored or handled" must be specified along with their corresponding Minimum and Maximum Temperatures.
I can't make this edit inside Product Introduction and it won't let me validate/submit without completing this step, and I don't want to withdraw the publication and push our submission back 25 hours.
You do not need to publish again to correct any attributes, you simply make the change and then save those changes. The changes should go over pretty quickly so you can validate & submit to your trading partner.
Please feel free to respond here if you encounter any further issues. I will receive a notification so I can get back to you quickly.
I submitted a withdrawal publication request for item 10082686048948, but it was rejected in the Data Sync report. It says, "publication delete - Pending Synchronization and Rejected," and mentions that a matching item wasn't found in the WM system.
I need to withdraw this item, adjust quantities, and republish to another retailer. Can you advise on next steps?
Hello @c0st8 and thanks for reaching out.
I've attached the article that provides additional information about hierarchy withdraw / delete: When Do I Have to Wait 25 Hours to Update My Item/Hierarchy?
I am also attaching an article that covers how to add links for a hierarchy: How to LINK Products in Item Management - Quick Sheets
Walmart No Matching Item Found - this article covers the CIC received from Walmart
Please let me know if this helps. Thank you!
Thank you for the resources. However, my original question was about whether all statuses will be changed after 25 hours. Will this be the case?
Hello @c0st8 and thank you for the additional details.
The Statuses will be changed only after the item has been published back as the item's last update has been the one you currently see in the portal.
Current Status Date - this will say "PUBLICATION DELETE - PENDING SYNCHRONIZATION" until the item is published back to the trading partner
Last CIC State Date - this will update once we get an updated response from the trading partner after the publication is successfully sent. Thank you.
I am trying to republish items that previously had errors. should I republish as new or as initial load. I don't know what the difference is?
Hello @ronsales and thanks for reaching out!
A ticket will be opened to provide assistance and you will receive an email with additional information. Thank you!
Thank you for the comments. I think I was able to republish the item. It is showing new. Just waiting to hear from McLane Co. if they can see the item. It was sitting in history.
Hello @irvjtodd, thank you for letting us know! That's great news.
Good morning, I corrected the errors and republished the item. When I go to the sync report the item is at the top of the list but still has "rejected" in the last cic state date. Does this mean I still have errors or is the item waiting to be validated? GTIN 10850059625047
Good morning @MCOTTER, it's good chatting with you again.
I can confirm GTIN 10850059625047 is now Republished to the Kroger Certification Queue (GLN 0838016000123) as needed. The next step is for the information to be reviewed and, once it has been, you can check the same Sync Status Report for an update, please. Both the Case and Each are validating fine, however the information also needs to be checked to make sure it corresponds to the Kroger Product Detail Page Guidelines
Thanks.
So until reviewed the last CIC state date will stay the same and once reviewed, the last CIC state date will be updated to that date?
I am just trying to understand the process and when I need to look for errors.
Hello @MCOTTER and thank you for the follow-up, that is a great question.
Yes, the Last CIC State Date updates only once the item is reviewed. Even if everything is fine from the point of view of the information added, the field does not update until the retailer checks the information and submits a response. The Current Status Date will show you when the most recent update for the item was processed on your end.
Thanks!
Thank you for the information.
How long should it normally take to get a response once items have been sent to the certification queue? I have had items in the queue for over a week with no updates and Kroger needs an update in the status of items.
Is there someone I need to contact about the issue?
Hello @MCOTTER and thank you for the follow-up.
Can you please help us with the GTINs you are having issues with to assist further? It may take a few days, but it should not take longer than a week, we can check if everything is as intended for those specific GTINs. Thanks!
Below are examples of the items that have been submitted from 7/24 - 8/1
Thank you for the item list, @MCOTTER, much appreciated.
Each 00810981022294 is linked to Case 10810981022307 but there are still validation Warnings on the Each. All of these need to be solved, please, before the item can be reviewed, accepted and then fully submitted to Kroger:
Hierarchy 10810981022260 does not have any validation errors or warnings, however it has the same image on the Case and on the Each.
Case 10854766008025 also has validation warnings that need to be taken care of:
And there are warnings on its corresponding Each 00854766008028 as well:
Please make sure all items validate successfully. Once they do, please Republish as New from the Publications - Manage Publications screen to the Kroger Certification Queue API.
10854766008049 validates successfully, however it has an Each image on the Case and no image on the Each. We recommend not adding Case images unless you have images of the actual Cases that are going to be shipped to Kroger, and always adding Each images as this is mandatory for Kroger.
We also recommend going through the Kroger API documentation where necessary to make sure your items are meeting the retailer's requirements, please: 1WorldSync Kroger Item API
Hope this helps. If you have items that validate successfully and you think are correctly set up but have not been reviewed yet, please let us know. Thanks!
Here are more items that have not been reviewed. I am showing they are validated with no issues.
Hello @MCOTTER and thank you for the follow-up.
Item 00850046148194 still has some validation warnings:
So does item 00810981022355:
Item 00851108007077 also still has validation warnings:
Item 00814836022941 is also failing validation:
Item 00603812776226 is missing a product image on the Each.
Item 00603812776233 is also missing a product image on the Each.
For items 00820581076658 00820581076658 20810981022113 10810981022550 00810981021747 10810981022260 00706129030781 20603812776213 20810981021901 0820581000004 20810981021895, I will escalate this for you.
Please bear in mind though that on the Cases there should be either Cases images only, or no images at all, instead of Each images as some products currently have. If the issue persists we also recommend opening a new topic in the Community as this thread is intended for Item Management Republishing in general. Thanks!
@Val_P - Thank you for all your help.
Items have been corrected and resubmitted 00850046148194, 00810981022355, 00851108007077, 00814836022941
Hello @MCOTTER and thank you for the update.
Please let us know if you come across any other issues for these items or if you are unsure how to proceed once you have the updates from the Certification Queue API. Thanks!
Thank you for all your help.
How long should I wait to reach out again if I am not seeing any responses to items in the certification queue?
Thank you for your time, @MCOTTER.
We are unable to advise a time frame unfortunately, but you can check the items daily and let us know if maybe within a couple of days you do not receive any updates. Thanks!