Clone Issue

[Caroline_Lahn]

I cloned an item and changed the GTIN and a few other attributes, and then clicked save. When I went back to the unpublished Item, all of the cloned attributes were gone. Can you please delete the item (GTIN 00707704919088) and let me know once thats done so I can try it again? I am not going to enter all new attributes for this item since its literally the same as another one of our items with a slight adjustment to the flavor profile.

Thank you! 

[CommunityJedi22]

Hello, and thanks for reaching out via the customer community.  If you need to have a GTIN deleted, please take a look here.  If you can, I encourage you to open the ticket with us via the community.

https://community.1worldsync.com/t5/IM-Knowledge/How-to-Delete-Purge-GTIN-from-Item-Management/ta-p/... 

[Caroline_Lahn]

I was told that if the item hasn't been published at any recipients yet that you (or someone) could delete the item for me. This has actually happened to me once before and someone was able to remove the item so I could start over again. 

[CommunityJedi22]

Hello @Caroline_Lahn you are absolutely correct.  We can remove GTINs from you and only need the information described in the process I shared with you.  

[Caroline_Lahn]

Oh, I see. I didn't have to fill out the file the last time - but totally understand and respect the process. Request is attached. 

[CommunityJedi22 · Accepted solution]

Thank you @Caroline_Lahn .  GTIN purges not only remove the items from IM but also form the Global Registry so that is why this is a more formal process.  Now that you have the sheet completed, please open a ticket with our tech support team, attach that, and let them know you need it purged.  

We now offer you a way to open your tickets in the community (Click HERE for More Info) or in the menu bar click "Your Support Tickets..."

[Caroline_Lahn]

Hi There - I need help with this again on another GTIN. 00707704918067 needs to be deleted so I can reclone the like item and create the new item using that GTIN. 

[ana_neamtu]

Hello @Caroline_Lahn and welcome back!

GTIN purges not only remove the items from IM but also form the Global Registry so that is why this is a more formal process. Now that you have the sheet completed, please open a ticket with our tech support team, attach that, and let them know you need it purged.

We now offer you a way to open your tickets in the Community (Click HERE for More Info ) or in the menu bar click "Your Support Tickets"