User cannot access/ log-in pre-prod

[MegumiTateishi]

I added the operator.

Operator can log-in to the FS-Item production, however  cannot login pre-prod.

I also added the xxxxx3@xxxxx since I use for pre-prod log-in.

Please be advise how to proceed 

[BigBuford]

Hello! Attached below contains a link to our tutorial on "How to Add a User". 

https://community.1worldsync.com/t5/Training-Documents/101-Basic-Item-Management-How-to-Add-a-User/t...

However, I noticed your company does not have an admin set to add users in Pre-Production so this indicates you'll need to contact our Access Management team via email at accessmanagement@1worldsync.com to update the admin and add additional users. 

Thanks! 

[MegumiTateishi]

Thank you for your reply.

I watched the video and confirmed there is no discrepancy for my adding User adding process.

for Pre-prod access, do I need to access management?

Maybe you are right! I received the suggestion about erasing the cookies, but it did not work.

I cannot reach the mentioned link. Is the accessmanagement@1worldsync.com still working?

How can I get to have an admin set to add users in Pre-Production?

Thanks in advance for the advice!

[CommunityJedi22]

Hello @MegumiTateishi and thank you for reaching out.  To request Pre-Prod access, please create a ticket by sending an email to accessmanagement@1worldsync.com.  Please include your Production details and the GLN and other details we would need to add in Pre-Prod.

[JustinW]

Hello @MegumiTateishi thanks for reaching back out. You would need to email accessmanagement@1worldsync.com which is a working email address.