Technical issues in IM

[A_Flower]

Good morning,

I have an ongoing issue that I'm going to see if anyone can help me with.

Often times when I'm working in IM a big large white box will appear, and there is NO working around it.

No matter what I'm in the middle of, I have to close out of 1WorldSync and start all over.

I've attached a picture of what I'm referring to.

I would love any input.

Thanks in advance!

A_Flower

[bert]

it happens when i when i try to quickly delete the attached assets in a GTIN.  its annoying to close out and start again....

[A_Flower]

When I had both white boxes yesterday, the one towards the bottom was because i had hovered over the image on the home page. Sometimes you don't even need to hover, just going across the image will make the box appear.

I've also had an issue when I'm trying to click and drag images to the download box. If I don't get the image in the exact right place the image will take over the whole screen and then, again, I have to shut down because there is no way to get back to your original screen. I've tried clicking out of it and I've tried clicking the back arrow, with no luck.

[ana_neamtu]

Hello @A_Flower,

Thank you for the details provided which will help our Product team further research this.
We apologize for the trouble this may have caused you.

[ana_neamtu]

Hi @nancyVigo,

Thank you for bringing this to our attention. We have forwarded it internally.

We apologize for the inconvenience this has caused you.

[ana_neamtu]

Hello @bert,

Welcome to the customer community!

Thank you for your feedback. We have shared it with our Product team and asked them to take a look as well.

We apologize for any inconvenience this may have caused.

[nancyVigo]

@A_Flower, I have also had this issue.  What happens on my end is that a new tab is opened with the enlarged image.  I just close that tab and try again. 

[A_Flower]

Mine does that some times, as well, but it also hijacks the screen I'm currently working on.

[Val_P]

Hello @nancyVigo and @A_Flower and thank you very much for the additional details. This will help our team to better diagnose and troubleshoot the issue.

I will share the updates internally for this to be taken care of as soon as possible. Thank you for your very valuable feedback and please let us know where we can improve. 

[nancyVigo]

@Val_P, @ana_neamtu, @bert and @CommunityJedi22, thank you all for looking at this particular issue and for your overall willingness and ability to help us all out! 🙂

[CommunityJedi22]

Hello, and thanks again for your feedback and support  The 1WS product team has this and opened a ticket with development to take a look. If you get any more feedback on how we could reliably produce this issue it would help a ton. Thanks!