Technical issues in IM

[A_Flower]

Good morning,

I have an ongoing issue that I'm going to see if anyone can help me with.

Often times when I'm working in IM a big large white box will appear, and there is NO working around it.

No matter what I'm in the middle of, I have to close out of 1WorldSync and start all over.

I've attached a picture of what I'm referring to.

I would love any input.

Thanks in advance!

A_Flower

[JustinW]

Hello @Jezebel, thanks for the additional feedback. We have this escalated up to our engineering team for them to look at. We will provide further updates here as we have them.

[DanV]

Hello All, 

A fix was applied for this issue in our latest IM release in Production on 01/17/2026. Please let us know if you encounter this issue again.

[A_Flower]

Great!

Thank you!

[nancyVigo]

Thank you all so much for your perseverance in dealing with this issue! 🙂