Publications

[RebeccaNichols]

Is anyone else seeing a lack of publications coming through today? Thank you! 

[RebeccaNichols]

We are seeing publications from Friday through today not being processed. Are you aware of this issue and what is being done to resolve? Thanks! 

[jcharles]

Hi Rebecca, we are reviewing and will advise the findings as soon as possible.

Thank you,

[jcharles]

Rebecca,

We are seeing cin messages being sent to Wakefern today. We have been experiencing a backlog today so we do expect some latency. What are you not seeing come over, are they specific suppliers not coming over?

[mam_5112015]

I actually think I am having a similar issue. I've tried publishing to Kroger since Friday and the other team that handles the product introduction side for our company doesn't see any of the updates I have made.

[Beckey]

I am have not received updates from suppliers that usually come through quickly that made updates this morning. 

[jcharles]

Hi Beckey,

We have a backlog that is impacting things today, we may need to allow the backlog to resolve before we start to see early updates from today.

[RebeccaNichols]

When do you expect the backlog to be resolved and what is the cause? We see publications from Friday that still have not processed. Sent email examples to tech support. 

[jcharles]

We have cleared our backlog and you should start to see those missing cin coming over.

[CommunityJedi22]

Hello, team @RebeccaNichols @Beckey @mam_5112015 I am checking in to confirm whether you see the messages processing as expected after JOhn's update yesterday.

Thanks.