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Publications are not getting to Kroger's VIP, is there an issue?

TaraDeJong
New Contributor II

‎08-18-2022 03:05 PM

We are M2M with 1WS and Kroger.  GTIN 00016000220508 was published to Kroger, and is not in VIP.  I have had this issue before and I was told that a CIN number hasn't generated.  Do you have any timeline on when this publication will reach VIP?

1 Reply

CommunityJedi22
Community Manager
Community Manager

‎08-18-2022 03:21 PM

Hello and welcome back.  When I look in your Worklist, Item History Report, and in the Manage Publications Report, I see that GTIN 00016000220508 is not yet published to Kroger, only one other trading partner.  Can you try again and let me know if it works?