Product Images

[carolhunn]

I am so incredibly frustrated. I have 4 items that have been flagged by Kroger as having no images. When I log in, there are images. I then go over to the Product Introduction side and the images are there. Then once I submit, I am getting the below error. I do not know how to fix it and Kroger doesn't know how to help. How do I fix this? Thank you.

10022415569122:CIC999:Item Returned for Review:VENDOR TO RESUBMIT|There is an issue with one or more image provided. 00022415569125 (1WS/FRONT/TRANSPARENT) The Image URL you provided , is not a valid 1WorldSync URL.

[CommunityJedi22]

Hello and thank you for reaching out via the customer community.  We are taking a look at this for you and will get back to you soon.

[RenaeB]

Welcome Carol!

We have not had the opportunity to speak yet, but I wanted to reach out and answer your question.

The error you are receiving is directly linked to the blank image in VIP/Product Introduction:

To correct, please follow instruction below:

1. Log into Item Management and do a Simple Search for GTIN (ex. 00022415569125)

2. Click on GTIN:

3. Click on External Digital Assets on the left-hand side in the Item Attribute Sets:

4. Remove highlighted information from External File Link section:

5. Once removed – Save GTIN

After saving this will automatically send the update to remove the Blank Image from the GTIN in VIP/Product Introduction.

*NOTE: VIP/Product Introduction pulls information from Item Management every 15 mins. (2:00, 2:15, etc) and take 2-3 mins for VIP/Product Introduction to process.

Once VIP/Product Introduction updates the GTINs – you can Validate & Re-Submit your GTINs to Kroger.

Please let me know if you have any further questions. Thank you for reaching out thru the 1WS Community!

[nancyVigo · Accepted solution]

@carolhunn, I've had my share of issues with Kroger and images, which have been resolved with the help of this Community!

In my experience with Kroger, they would rather have a 1WS digital image than an EFL.  Since I had so many External Digital images with a number of products, I have been changing them to the 1WS images, which they accept without issues.

I wanted to point out something that the Community moderators help me in order to completely delete the EFLs.  There is a hidden area that can only be reached by clicking on the "All Populated" playlist.  Please, see attached screen shots showing the process.

You will find that the Community is the place to go whenever you encounter any issues.

Have a great day!

[carolhunn]

Thank you @RenaeB and @nancyVigo. I've followed the steps you both identified (none of my images are external), but now am struggling with my items not syncing to Product Introduction. I resent my items over 4 hours ago (even resent again a few hours ago) and they still have not been picked up and are "pending synchronization." I did put in a tech ticket, but haven't heard back. I have new items I need to set up too and this makes it nearly impossible. 

[nancyVigo]

@carolhunn, please see screen shot attached which shows how my images info show up in VIP. 

[RenaeB]

Hello @carolhunn,

I went into VIP to double check a few of your items.

Looks like the changes have been updated and GTINs are validating and ready to submit.

Please let me know if you are able to submit. Thank you again for using the 1WS Community!

[CommunityJedi22]

Thank you @nancyVigo as your continued support and championing of the customer community is so very greatly appreciated.  We also appreciate your willingness to collaborate with customers on issues they are encountering based on your experience.  Thanks a ton...

[carolhunn]

@RenaeB I submitted these yesterday and got the attached error. Like I said, I'm waiting for items to sync over from Item Management. It's been nearly 5 hours and none of my items have synced over. 

[CommunityJedi22]

@carolhunn @RenaeB Thank you for taking a look and confirming the item is in PI as expected.  Please let us know if you have any other questions.