Hierarchy Quantities

[christyklg]

Hi! I am receiving the following error msg: Your parent and child direct link quantities should match your parent Item Total Count of All Products (totalQuantityOfNextLowerTradeItem)

Please see the attached photo. Note that I have Case -> Inner Display Pack -> Each. In the hierarchy list, should "Qty" always be the number of eaches or the number of the item, i.e. the number of inner display packs in a case. My case contains 2 inner displays of 12 eaches, for a total of 24 eaches per case. I don't want to list this incorrectly with the risk that it will publish with false info. Thank you! 

[DanV]

Thank you for reaching out to our customer community.  Welcome.

The discrepancy is between the value you have for Total Count of All Products on the Case GTIN and the link quantity in the hierarchy, these 2 numbers should match:

[christyklg]

@DanV thank you. How can I edit that number? It won't let me change the 2 to a 24. I tried removing the items from the hierarchy to start again but I'm getting the following message:

Parent Link GTIN (10850271002053) is having duplicate child links

Thank you for your help!

[BigBuford]

Hello, 

You are receiving this error due to the system not allowing duplicate links. Please select the "-_ sign next to the item followed by "Update Hierarchy" BEFORE adding the link again with the new quantity. 

Thanks!

[christyklg]

@BigBuford Thank you! I have used the red delete button to remove the levels and followed with  "update hierarchy" per your instructions. When I go in to try and rebuild the levels, I'm met with error msg: "Parent Link GTIN (00850271002162) is having duplicate child links" I'm not sure how else to remove the child links. Any help is appreciated! 

[Julie]

Hello @christyklg and thanks for reaching out!

I have attached the documentation on How to LINK Products in Item Management - Quick Sheets. Please review step 4 from the item link section as it suggests updating the hierarchy and adding the products to the links one by one. 

Please link Display to Case and update the hierarchy. Since your Display and Each are already linked, if you attempt to link them again to the Case, it will give you the message that there are duplicate links.

Thank you.

[voppedisano]

I am getting same error for gtin 50000772040872

all qty are set at 6         

[voppedisano]

Help!!!!! this is a wakefern request and its time sensitive. I am getting this error for these codes

WEIGHT FOR OUR CASE PACKS	GTIN	DESCRIPTION
11.5	50000772040872	Scoop & Stack Ice Cream Cone Playset
14.34	50000772098439	Wooden Steep & Serve Tea Set
3.2	50000772320134	Sticker WOW! Activity Pad Set - Unicorn
3.75	50000772502011	Sticker WOW! Activity Pad Set - Dog
9	50000772092215	Pull Back Construction Vehicles
28.5	50007720057227	Stacking Train
11	50000772030262	Vanity Play Set
10	50000772091850	Take-Along Shape Sorter
3.2	50000772320127	Sticker WOW! Activity Pad Set - Dinosaur
11.4	40000772046105	Emergency Vehicle Carrier

[jcharles]

@voppedisano 

You are doing a couple of things that are causing your problem.

Go into the EACH item and change the Total Count of All Products to 1, EACH items ALWAYS have 1 as their Total Count of All Products. If you have the weights of those items correct them as you go.

The Gross weights cannot be the same. You will take the gross weight of the case and DIVIDE it by the number of each item in the case. This should be what each item weighs, do you have a spec sheet to confirm?

[voppedisano]

Sheet?