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Entered wrong Gross weight and am unable to correct/Save

Apples2023
New Contributor

Hello, I am trying to edit an each where the gross weight was entered incorrectly.  The GTIN is 00074305090039 and the parent is 20074305090039.  The weight can be changed but when I go to SAVE, the system locks up and nothing happens... and I cannot move forward.  All buttons like SAVE, VALIDATE and PUBLISH are all faded gray.  If I try and get out of the Ite, the system tells me I need to SAVE or all changes will be lost.  

Not sure how to fix this.

Thank you

3 Replies

CommunityJedi22
Community Manager
Community Manager

Hello @Apples2023 what should teh gross weight be on GTIN 00074305090035?

CommunityJedi22_0-1679421827611.png

 

GLN 0074305000010

Apples2023
New Contributor

should be 105 grams or 3.70oz

CommunityJedi22
Community Manager
Community Manager

OK, it admittedly took about 60 seconds to save but I made a change that was successful.  I recommend you make sure Grams per cubic centimeter is what you want instead of just grams:

CommunityJedi22_0-1679422225218.png