Troubleshooting & Attribute Support

In Kroger VIP, How to Find Hidden Attributes

In Kroger VIP, some attributes are hidden but can be easily shown by following the quick steps below...

Kroger VIP - Labeling Law Requirements

Kroger Temperature Qualifier Code - KR16334

VIP Error Message: KR16334 When Kroger Item Submission Reason Code and Temperature Controlled are populated, both Temperature Qualifier Code "Trade Item is in transport to the distribution center" AND "Trade Item is being stored or handled" must be ...

Kroger VIP - Nutrifacts - Calories, Total Fat, Sodium, Total Carbohydrate and Protein - How to add nutritional data in Kroger PI / VIP

Error Message: CIC999:Item Returned for Review: Auto Reject Please provide Calories, Sodium, Fat, Total Carbohydrates, and Protein for this item.|Pls add the Gluten Free Claim and ingredient statement. How to Resolve: Please see the attached docum...

Kroger Image Issue: REJECT REASON Rejected - Outdated Image

Please be aware of a known issue where Kroger suppliers are encountering this error message erroneously: REJECT REASON Rejected - outdated image We confirmed with Kroger that this error is not prohibitive for them and if you encounter it, please con...

Kroger VIP - Proposition 65 (Prop 65)

Kroger Proposition 65 - What is it and why? •Proposition 65 requires businesses to provide warnings to Californians about significant exposures to chemicals that cause cancer, birth defects or other reproductive harm. •New regulations effective Aug...

Kroger VIP - E-Commerce Description

The E-commerce Description should describe the product for online channels. The best length is between 20-40 characters with a maximum length of 100 characters. Kroger asks that you avoid special characters aside from the ampersand (&), trademarks, ...

Troubleshooting Kroger - KR1325 - Brand Names Error

The brand/sub-brand for this item(s) has not been seen in VIP previously. Accurate brand names and the consistency of their spelling and capitalization are critical. Continuing with this brand/sub-brand will confirm this name as a new/additional br...

Kroger IMF Number - Item Maintenance Form

Customers working to synchronize content with Kroger sometimes ask questions about the "IMF" for Kroger. The IMF (Item Maintenance Form) is a Kroger-generated number and is assigned to the information provider hierarchy once the item is successfull...

Kroger Item API - Note from Kroger

November 2023 Kroger would like to share an update concerning the Kroger Item API. Kroger has enabled the Kroger Item API that allows direct syndication of item updates from 3rd party data providers. What’s Live Today:Kroger is live with this capab...