101 Basic - How to Publish and Confirm Sync Status

[CommunityJedi22]

Quick Video for publishing items and checking synchronization status in Item Management

[DS]

Why 48 hours  after publishing before checking the sync status report?

Can I check sooner?

What if I have a Deadline sooner than 48hours?

Do all Recipients take 48 hours?

[CommunityJedi22]

@DS Hello and thanks for your good question.  That is mentioned in this video as a best practice.  The CIC response from your trading partner/recipient after a successful publication can be dependent on a few things.  Some recipients use an automatic response that you can see in an hour or two while others manually look at received publications before sending a response.

Most of the time, if can check your reports two hours after publication as most 1WS recipients have a master subscription that runs every hour or two.  

I hope this helps...

[regeneratespp]

Aweome Video on how to Publish and Synchronize your Reports 

[CommunityJedi22]

Thank you we appreciate your feedback and are glad to see this is helpful for you.

[ToddRico]

I have gone through and Validation for the Hierarchy was confirmed.

I then Searched for the Case-level Item ID and have checked the Check Box on the left.

After I do, there is no Publish button above it to select. I have: Links, Clone, Export Data, Add to List, and Sales Slick.

Where is the Publish button?

[LizPep]

jIf I have a Hierarchy with a pallet but want the customer to receive the Case, can I publish just the case? or will that cause errors?

[CommunityJedi22]

Hello @LizPep and welcome to our customer community.  If you have a hierarchy with a Pallet/Case/Each or any other multi-level configuration, you can publish at the different levels.  Keep in mind, you will be sending any item content for the level you are publishing and anything below that level.  So, if you publish the pallet, you send all three levels.  if you publish the Case, you send just the Case and Each.

[CB30]

Was this video removed, it wont let me click on it. I am having trouble publishing after FUSE uplaod as there is no publish button

[CommunityJedi22]

Hello @CB30 and thank you for reaching out via our customer community.  No, these videos were not removed.  I am checking in with our Training team to see if the links changed.  I appreciate your patience and will get back to you soon.

[CommunityJedi22]

Hello @CB30 this and the other videos are restored.  Our video hosting vendor made changes that we worked on with them to correct.  Thanks for your patience.

[Taste1]

Hello

I have a retail case that was entered into IM, but we should have entered the each first, will that be a problem?   Or can we enter the case now and update the Hierarchy? 

Thank you

Joan 

[Julie]

Hello @Taste1, thanks for reaching out through the Community!

You can create your items in any order you'd like, however, it's important to link them in the correct order after you finish adding your items. I have attached below the article that covers linking: 101 Basic - How to Link Items to create a Hierarchy. Thanks!

[nancyVigo]

@CommunityJedi22, this is a very precise and informative video...thanks for sharing!

[CommunityJedi22]

Thank you for your feedback which I shared with our training team.,..

[sncheese]

No publish option available?

[CommunityJedi22]

Hello @sncheese and welcome to the customer community.  I looked at your access profile and although you are an admin, you do not have full admin access.  I see another admin for your team, M. RODGERS., can you reach out to her to update your access?  If she needs help she can send an email to accessmanagement@1worldsync.com.

[ksouthworth]

What does the below error mean when I am trying to validate the hierarchies for GTIN 00197393640576.

Your parent and child direct link quantities should match your parent Item Total Count of All Products (totalQuantityOfNextLowerTradeItem)

[Julie]

Hello @ksouthworth and thank you for reaching out through our customer Community.

I've attached documentation that will provide additional information about the Total Count of All Products - Qty Next Level Items - Hierarchy Link Quantities as this will help resolve your validation/publication error and providing examples for different types of hierarchies. Thank you!

[ErikaJ]

How do I get permission to Publish items?

[BigBuford]

Hello, 

Welcome to the Community. To receive permission to publish items we would first need approval from your company's User Admin or the User Admin would need to update your permissions within their UMA account granting permission to publish. However, since you are already a User Admin your permissions have now been updated.

Thanks

[Maria]

Hello @ErikaJ Thank you for reaching out to our customer community. Welcome. The user admin can update the Item Manager Role if needed. You were set up under Roles as Item Manager which has certain restrictions including Item Publish. Because  you were setup as user admin we have updated your Item Management role and you should be able to publish now. 

Thank you!

[CybelesFTE]

I've been trying to add a subscription to our account, but it keeps saying it failed due to a data validation error: "Subscriptions cannot be setup until the Synchronization Schedule is setup". However, I checked and there is a Synchronization Schedule for this recipient. Wakefern - GLN 0341190000006

[sarah-wground]

I'm receiving an error when trying to publish a hierarchy of parent and child items that I'm not sure how to fix. I believe it is related to the pallet count. On the individual item I have listed the quantities for that UPC at the layer and pallet level. On the case items I have listed the case quantities for that UPC at the layer and the pallet level. Is that causing this error? If so, how should I enter that information? If not, what is causing this error? Thank you.

[Maria]

Hello @sarah-wground  Thank you for reaching out to our customer community. Welcome.

The Total Count of All Products attribute in Item Management must match the number of linked items in your hierarchy for the highest level and it must be 1 for the lowest level, please.

If your case contains 12 single units then the Total Count of All Products should be 12 for the case level and 1 for the consumer unit.

If the issue persists, please share the GTIN with us here so that we may assist further or you can raise a ticket with our Tech Support team by using this link Open a new ticket or by following the steps in this short guide on How to Create and Manage Your Tickets.

Thank you!

[Maria]

Hello @CybelesFTE  Thank you for reaching out to our customer community. Welcome. The reason why you received that error is that your company is set up as a Manufacturer therefore you cannot set up subscriptions but your retailers have to set up one for your company GLN. 

If you need to connect with Wakefern please complete the Trading Partner Form which is located on their landing page and they will have to create the subscription https://1worldsync.com/trading-partners/wakefern/. 

Once the subscription is in place you should be able to see it in Item Management under the Reports- Current Subscriptions sections for targeted subscriptions.

Thank you!