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Knowledge Base Articles

Configure Vendor Choice Options

Learn to configure account-wide selections for MFG Brand Name, MFG Name, and Supplier Company Name from the Vendor Choice page. To streamline item setup, it is recommended that you populate at least one value for each vendor choice option. Once ven...

Primary & Secondary Identifiers

Primary Identifier (Set at the Account Level) When an account is first set up it is crucial to set a Primary Identifier to uniquely define products in an account. Company Primary (unique) Identifier settings can be found in Configurations > Company S...

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Manage the Company Dictionary

  Add, edit, or delete terms in the Company Dictionary that are common in your product content but are otherwise erroneous. The Company Dictionary is a custom collection of terms that are used within your organization and about your products that m...

Setting up Email Alerts

  Users can configure email alerts to be notified of changes in key eCommerce reports, the approval and/or rejection of Enhanced Content, and status updates for the Syndigo Content Verification process (Intake).   To Create Email Alerts: From the t...

Set Up Email Notifications

  Set up the frequency of email notifications of product feedback, requests, and incomplete products.     Activate Email Notifications  Email notifications can only be activated for the user whose account is being used. You must be logged in to act...

Configure Email Notifications for Saved Filters

  Receive a summary of products matching your Saved Filter(s). Choose your email frequency and which Saved Filter(s) to include.  Once a saved filter has been created, users can elect to receive a scheduled email summary of the products that match ...

Initial Account Login: A Step-by-Step Guide

This guide covers the necessary steps for your first login to the Syndigo Syndication Platform after receiving your account credentials.   Step 1: Initial Login and Password Creation Receive Credentials: You will receive your Syndigo platform crede...

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Grant and Manage Permissions

  Set or change user access to “Full”, “Read Only”, or Custom permissions. Syndigo users with administrator permissions are the only ones who can grant “full”, “read-only”, or custom (global attribute and recipient attribute) permissions for other ...

Submit a Support Ticket

To get assistance from Syndigo's support team, follow the steps below.   Step 1: Access the Support Form You can access the Support form from one of two places: Via Syndigo’s Support Page: Visit Syndigo Support and scroll down to the Support form se...

Adding Users to Your Account

    Learn to add a user to your account, and assign them roles at the service/feature level. Note: Only account administrators have the ability to add users to the account without the Syndigo Support team’s help.   Add a User to Your Account From t...

View Syndication in Multiple Languages

Change the language in which the UI appears.   View Syndication in Multiple Languages  On any page, navigate to the top left corner and click the user icon and hover over the language to access a dropdown menu with the full list of available languag...

Log in and Manage Your Password

Log in to your account, update your password, and reset a forgotten password. If you’re logging in to the Syndigo Platform for the first time, you will need to use the Username and Password provided from the [email protected] email. You’ll be...

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