Slowness In IM 3.21.23

[CommunityJedi22]

Hello, our technology teams are looking into the slow processing we are seeing in IM today.  Customers and our teams are seeing slowness in IM when opening GTINs, uploading images, and some other functionality.  I will post more here as we have updates from our tech teams. 

We apologize for the inconvenience and appreciate your patience as we work to resolve this quickly. 

[CommunityJedi22]

Hello, it appears the issue that was causing slowness in IM a few minutes ago is now resolved.  Please take a look on your end and let us know if you have any questions or any residual issues.

[amandakence]

ANY UPDATE??

[amandakence]

Mine is still slow.

[Susan1]

Still incredibly slow over here. 

[JustinW]

Hello. We have sent this back for further investigation. I do apologize for the delays while using Item Management.

[jmurray]

Hello, 

Have there been any updates on this?  Still experiencing slowness when adding a new item.

[RebeccaNichols]

We are experiencing major slowness with Manage Item Confirmations as well. This has been occurring all week and is even worse today. 

[CommunityJedi22]

Hello @RebeccaNichols & @jmurray .  I am looking into this on my end and will get back to you asap.

[CommunityJedi22]

We are not seeing slowness on our end.  When you posted here, I started asking tech support teams.  Each of us tested and looked to see if other customers were reporting this like e we saw earlier this week but not today.  Can you describe what actions you are talking about that are slow?

[RebeccaNichols]

changing a status - it has been taking forever to process. It just now, in the last 30 minutes, resolved and they are processing as they should. Thank you!

[CommunityJedi22]

Hello, @RebeccaNichols and team on this thread. I spent the last 30 minutes asking around and learned there was an update we made yesterday that basically increased bandwidth so I am surprised but understand the reports you are making today.  Thank you for those and please keep posting as needed so I can make sure you are getting answers.

I am glad it seems to be better now and please let me know if that changes.

[mlandolt]

03/27/2023 - Still experiencing extreme lag in Item Management.  Please review and advise.

[CommunityJedi22]

Hello, @mlandolt let me check around for you.  Are there any particular actions you are taking that seem slower?

[SDavis]

We are machine to machine and we have been waiting for about an hour for registration responses. Its been slow like this on and off for almost a week. 

[CommunityJedi22]

Hello @SDavis and @mlandolt We do see the smaller backlog of transactions that could create some delays over the next hours or so.  Transactions are processing but there was a small spike recently.