Get Started with McLane - Quick Sheet for Product Introduction (PI)

[CommunityJedi22]

Please see the attached document for the 101 Getting Started with McLane Quick Sheet.  If you want additional one-on-one training for McLane, please request it in the 1WorldSync Store.

[ToddC]

I have been asked to correct the following:   I went into 1Worldsync production and see the items.  I click on Select Action and click on Edit single item.  I click on Take Action.  I see the information they wish for me to change but am unable to edit.   Also, wish to add another person from my company with login credentials.  

We received the following case samples and found these issues.

50794297944820 – UIN 745057

We measured a case height of 26.2” and weighed 38.4lbs

GDSN shows a case height of 22.75” an weight of 40.6lbs

50794297944813 – UIN 745047

We weighed 37.4lbs

GDSN shows 35.6lbs

[DanV]

Hello ToddC,

Thank you for reaching out to our customer community.  Welcome.

When editing items in Product Introduction you will need to click on the Product Type link (Case, Each, etc):

This will take you to the hisrarchy page, to modify an individual item you will need to click the Product Type link again from this page:

As for adding new users to access Product Introduction please email accessmanagement@1worldsync.com and specify your Company Name, GLN, and the user that should be listed as the System Administrator (there is not a System Administrator currently assigned for your company), the System Administrator will then need to submit a ticket to technicalsupport@1worldsync.com to request additional users added to your GLN.

[CharlieK]

Hello,

I can see the items in PI when I go to "All Products" but they appear to be stuck in limbo. They aren't in Ready to List or any other queue. Is there a step that is missed, maybe approval by McLane before they appear?

Company GLN: 0819388010002

Item GTINs:
20819388020654

20819388020623

[ana_neamtu]

Hello, @CharlieK, and welcome back!

Kindly try to send a REPUBLISH as NEW for the two items, then wait at least one hour for the items to show up under the Ready to List queue in Product Introduction.  Steps on how to REPUBLISH an item can be found HERE.

Please let us know if you run into further issues.

[JenniferMontiel]

I actually have the same issue and I republished as a new product 

[Val_P]

Hello @JenniferMontiel, welcome to the customer community. Thanks for reaching out.

Can you please help us with the GTIN(s) of the item(s) you are having issues with so that we may assist further? Thank you!

[JenniferMontiel]

Yes, the GTIN's are: 00013413501088, 00013413501071, 00013413154208, 00013413545402  

[Val_P]

Hello @JenniferMontiel and thank you for the details provided.

The syncing issues are caused by the same attribute on the two Pallet levels of your hierarchies: 00013413501088, 00013413501071. Namely, the Platform Type Code is not accepted by your retailers for GDSN syndication:

If you have the dimensions of the Pallet available, than you can choose and of the ISO options as these will always be accepted by any retailer as a standard. 

You can also troubleshoot such an issue by going into the Sync Status report in Item Management and checking the synchronization status. Here is an example for 00013413501088:

For more details about why the synchronization failed, you can always check the Item History report as this will show you the attribute(s) causing the issue:

You can also find additional documentation about Item Management reports and how to use them in the Community here: Documentation - Item Management Reports.

Please let us know if this helped or if there is anything else we may assist with for this request. Thank you!