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Knowledge Base Articles

iOvation Validation

Mass advertising, trolling, and attempts at automated content submission are all sources of inauthentic content. To combat this, PowerReviews has partnered with iOvation, an industry leader in device reputation technology. iOvation is a JavaScript-b...

Premium Collection

Premium Collection expands your review collection features, further enhancing the Review Your Purchases (RYP) experience. It also drives higher completion rates for Ratings and Reviews, and collects valuable insight from consumers. Premium Collectio...

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Review Your Purchases (RYP)

Review Your Purchases (RYP) is a review collection method that allows customers to review multiple products they've purchased on a single page. We recommend this method if your customers have an average cart size greater than one product. The produc...

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Scaling Email Sends for Deliverability

After a customer makes a purchase on your website, sending them a Follow-Up Email to solicit a product review is a critical part of the UGC lifecycle, whether you choose to use PowerReviews as your Email Service Provider (ESP) or a third-party provi...

Follow-Up Emails

Configuring and sending Follow-Up Emails to your customers post-purchase, inviting them to leave a product review, is critical for collecting new UGC on your website. Studies show that up to 60-80% of customer reviews are collected as a result of di...

Updating Reviews

Customers can return to and update their reviews following an experience with your Customer Service team and/or your products. If your team frequently interacts with customers who leave low ratings or confusing reviews, your team can engage with the...

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Write-a-Review

The Write-a-Review (WAR) form is a fully responsive form that captures customer reviews, including images and videos. It is a JavaScript component hosted on a standalone wrapper page, and is accessible via a website click-through link and/or from a ...

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Rating Only Reviews

PowerReviews has the ability to capture a star rating only review, which we refer to as a "Rating Only" review. This allows you to capture consumer sentiment even if the user does not want to fill out (or otherwise abandons) the full write-a-review ...

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