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Knowledge Base Articles

TD Synnex API Setup

1.   Log in to the TD Synnex ECExpress website with the URL below, depending on your country: US Partners: https://ec.us.tdsynnex.com/ecx CA Partners: https://ec.ca.tdsvnnex.com/ecx  A user with Admin rights will need to log in to obtain the Product...

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Ingram Micro API Setup

Click HERE to follow this general process to begin using the Ingram Micro APIs. 1.   Click the link above. To register for Ingram Micro API Access, use the signup button at the top of the page to start this process. This process authorizes your exis...

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What Do the Supplier Download Messages Mean?

ChannelOnline shows various messages pertaining to supplier downloads.  Here is a brief overview of the common download messages. “Last Download” column: this displays the date/time stamp for the last time our system retrieved a price file from that...

How to Add Suppliers

Adding authorized product suppliers increases the breadth of products that the reseller provides to their customers.  To Add a New Supported Supplier: From the left Control Panel, go to Admin > Suppliers > Suppliers (sub-ab).Select the supplier from...

Supplier Warehouses and Default Warehouse

A database of all warehouses per supplier can be set up with one warehouse per supplier selected as your company's default. ChannelOnline automatically populates the warehouse database for ChannelOnline-supported suppliers. You can also manually ent...

Supplier Contract Uploads

Supplier Contract Uploads (a.k.a Contract Suppliers) are not suppliers but simply price and availability files for specific end customer contracts. The Contract Supplier import adds supplier cost to the existing product and flags it as a special con...

Setting Up Supported Suppliers

ChannelOnline Supplier Set-Up Instructions There are four types of suppliers in ChannelOnline: Supported suppliers (addressed here, wholesalers that ChannelOnline is pre-integrated with)Custom suppliers (suppliers that ChannelOnline is not integrate...

Custom Suppliers

A custom supplier is any non-integrated source of items, goods, and/or services, that you want to include in your catalogs and/or as a procurement source in ChannelOnline (including products and services supplied by your organization). Information o...

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