ChannelOnline shows various messages pertaining to supplier downloads. Here is a brief overview of the common download messages.
- “Last Download” column: this displays the date/time stamp for the last time our system retrieved a price file from that supplier.
- "Last Import" column: this displays the date/time stamp for the last time our system imported a downloaded price file from that supplier.
- “Import Queue”: this means we have downloaded the file but it has not completed the import.
- "Download Queue": this means we are waiting to download the file from the hosted location. This could indicate a missing location of the file.
- "Invalid Username or Password.": this means we could not access the location of the file, please check with the vendor to make sure you have the correct credentials.
- "Expected data not found in the compressed file. Contact channel support.": this means that the filename did not match what the system was expecting to find.
Notes:
- Time to import; all files get queued in the system and are processed on a first come first served basis. If we are processing many files at once, which we typically do, that could create a period of 6 hours to process a file. This is not unusual at the beginning of a week.
- Price file frequency: the system automatically checks for a new reseller price file every 60- 90 minutes.
