Error 651 - how to fix if not available in IM?

[Marcy3250]

Hello- My system did an automatic integration today of a new Item, and the Worklist shows it with some errors, including 651. A few minutes after this error, 1WS tried to publish to four GLNs, and two of those had error 211 - "Item variation does not exist". However, when I go to the IM section to see if I can fix it, it is not there (published or unpublished). If I can't see it to determine the problem(s), how do I fix it? (I think it might be a missing GMDN code, which I'd like to enter manually, but when I click on "Correct errors" nothing happens). As always, thanks for your help.

[CommunityJedi22]

Hello @Marcy3250 and thank you for reaching out via our customer community.  Can you provide us the example GTIN so we can take a closer look for you?

[Marcy3250]

00733132644421 - Thank you!

[Montavio]

Hi @Marcy3250! Thank you for providing that! I did look into the Worklist for item 00733132644421 and noticed that, before the errors regarding the item variation, an error was triggered saying, "Mandatory attribute(s) or group(s) (alternateClassification/code) not found with the segment". You mention adding the GMDN code for this, which may work. Could you clarify which platform you are seeing the "Correct errors" option, along with screenshots?

[Marcy3250]

I sent the screenshot of that with the first inquiry, but reloaded it here. That was in the Worklist section, under the earliest error (for the initial load, error 651 mentioned above). I really think the initial error was a missing GMDN code. Is there any way for you to force it in? My team here is also trying to fix it before an api reload attempt. Thanks

[Montavio · Accepted solution]

@Marcy3250 Sorry that I missed the image and thanks for clarifying! Unfortunately, the Techincal Support team is unable to make changes to customer data. That said, please let us know once your API team has added the GMDN code and re-attempted the item upload. 

Thanks!

[Marcy3250]

Good news. The api worked and I was able to manually update the GMDN code. I published to my GLNs, so we'll see. Thank you for your help, Montavio.