CIC999: DATA INTEGRITY ISSUE

[youeliz]

Hi,

I received the following comments below in VIP and am not sure what it means because it is not giving me a direct reason.  Has anyone seen this before and if so please let me know what you may have done when you had it.  Thank you.

10197057065490:CIC999:Item Returned for Review:DATA INTEGRITY ISSUE WITH SETUP INFORMATION|DATA INTEGRITY ISSUE WITH SETUP INFORMATION

[jcharles]

@youeliz 

Welcome back to our online community. The validation you provided is telling you that you are missing something that Kroger needs to have. I can peek at your GTIN to see if I noticed anything off.

Please give me just a few minutes to review you item and I will respond here for you.

[youeliz]

Thank you so much!  I rechecked it also but didn't see anything different than I normally do.  Please let me know if you see something.

Thank you again.

[jcharles]

@youeliz 

I noticed right away that you have the Kroger Class applied to the Case and the Package. The Kroger Class is only required on the Consumer unit or EACH of your hierarchy. I would start there and if it gets accepted.

Please let me know and we can monitor the to make sure the issue is resolved.

[youeliz]

That's so strange.  I have done this before and never got this error.  I will try it that way and see what happens.  Thank you.  I will let you know if I have any other questions.

[youeliz]

Hi- So I contacted the category manager and I was told it was showing the company as private label instead my actual company name.  I looked in 1Worldsync to see how I sent it, and it shows my company name listed.  I also looked in VIP and don't see it.  Do you happen to know of other places to look? 

[jcharles]

@youeliz 

I reviewed the issue with my team and we think your Kroger Event Code might be incorrect

You recommend trying to submit with the following.

Please let me know if you should decide to attempt and we can assist further.

[youeliz]

I just tried it and hopefully that will work.  Will let you know.  Thank you again for your help.

[jcharles]

Hi @youeliz ,

Looks like Kroger accepted successfully, it was assigned a new IMF number!

Let me know if I can help further.