Weight Error for Publishing Case Item

[jennifer_shimp]

Been trying to publish a Case item GTIN (20041483044017) to a customer but keep getting the following error messages:

1) 20041483044017:NetWeight of parent item must be greater than or equal to the sum of the NetWeight of the child items

2) Gross Weight (grossWeight) of the GTIN MUST BE greater than 96% of the sum of that GTIN’s packagingWeight if available, plus the sum of the Gross Weight (grossWeight) of all next lower-level child items. NOTE: This allowance of 4% in the sum, is due to some configurations where part of the packaging of child items is removed, such as in displays.

I understand what they are mentioning and have had my weights and measures person review for errors and not seeing the error. Also compared to similar Case GTIN (20041483003250) and it publishes fine. Not sure how to fix the error. Much help is appreciated. 

[DanV]

Thank you for reaching out to our customer community.  Welcome.

The link quantity should match attribute Total Count of All Products

For example, looking at the attribute Total Count of All Products on the Case GTIN 06943090421048, the value is 24; however, looking at the hierarchy, the link quantity has a value of 8