12-09-2025 03:30 PM
I am trying to set up a floor ready display (product type: display) and I am encountering the error below:
How can I fix this? The Ti-Hi is 6x1. The gross weight of 1 display is 23.48lb.
12-09-2025 04:21 PM
Hello @NatalieCashiola, thank you for reaching out to our customer community. Welcome.
Is this for GTIN 00011225015410, please? It is not linked to any other items at the moment. As a general rule though, the easiest way to calculate the Gross weight is to go inside the lower level of the hierarchy and multiply the weight of one item by however many of those items you have in the higher level.
If the Gross Weight of the Display is 23.48 and if you have 47 consumer units on a Display, then the Gross Weight of one individual item cannot be greater than:
You can use the same general formula to calculate Net and Gross Weights for any of your hierarchies, please. The Net Weight includes only the product itself, while the Gross will also include packaging.
I hope this helps. Thanks.
12-09-2025 04:43 PM
Hello, thank you for your reply.
I just published Item ID 00011225015427 & 00011225015410. There are warnings, I cannot tell what I need to do to fix and publish these displays. Does completed with warnings mean the displays were successfully published? Can you please help?
12-10-2025 12:08 PM
Hi @NatalieCashiola thank you for your continued use of the Community. If you click on the black triangle for each of these GTINs, it is going to show a list of missing attributes that the Playlist, Topco, you have added request.
They did receive the information you have filled out. This would just be additional information they request.