We have an ACTION_NEEDED & resubmitted as NEW please help [CIC999]

[SalesAdminST]

- ErrorCode:null; Error:The item is not currently active in the Kroger systems and hence cannot be submitted in this manner.  We submitted the item as new originally since it is new is there something else we need to be doing?  Thank you 

We did send an email to the requested email address and are pending email from the email noted on error. 

[Val]

Hello @SalesAdminST and thank you for continuing the use of the customer community. Welcome back.

You are receiving this error message because the item is missing the Kroger Item Submission Reason Code at the Case level of your hierarchy, please - GTIN 10812659013969. New items need to have an IMF number assigned by Kroger and the Submission Code is what triggers the IMF to be created in the Kroger systems.

We are here for you if there is anything else we can do to help. Thank you and Happy Friday!