Technical issues in IM

[A_Flower]

Good morning,

I have an ongoing issue that I'm going to see if anyone can help me with.

Often times when I'm working in IM a big large white box will appear, and there is NO working around it.

No matter what I'm in the middle of, I have to close out of 1WorldSync and start all over.

I've attached a picture of what I'm referring to.

I would love any input.

Thanks in advance!

A_Flower

[RenaeB]

Welcome!

Let us know if using Edge helps resolve the issue!

Wishing you a great day!

[A_Flower]

I sure will.

Thank you for all your help!

[A_Flower]

Good afternoon,

I'm not having any luck in either web browser with this large white box appearing.

Can you please tell me if anyone has had any luck getting to the bottom of this?

I noticed the same white box appeared in the last webinar Travis held about the Kroger API and he had to switch screens. So this makes me believe it is not an issue on my end.

Below is a screen shot of my screen, and there is no getting around it.

This is so frustrating because you have to completely exit out of your screen in the middle of your work.

[CommunityJedi22]

Hello, @A_Flower, and thank you so much for your valued feedback.  We have received other feedback on this, and we are looking into it.  This is an intermittent issue we are working on, and we ask if you can reliably produce. If so, that would be super helpful for dev for diagnosing the issue. 

[A_Flower]

Thanks for the quick reply.

I'm not sure what you mean by reliably producing.

Thanks!

[CommunityJedi22]

Ha, sorry about that @A_Flower .  To clarify, are you able to replicate this issue and if so, and if we asked you for additional details, would you be able to provide those?

[A_Flower]

I was working on adding some images when it appeared. I sent the screen shot as soon as it happened.

I'll do my best answering any questions you may have.

Thanks!

[CommunityJedi22]

Thank you.  We appreciate your continued support and collaboration.  If you encounter this again, can you provide a link (here) along with a date and time stamp and the action you were attempting when it appears?

[A_Flower]

I'll do all of the above, but I'm not sure what you mean when you say provide a link.

Thanks!

[CommunityJedi22]

Great follow-up.  Can you send a link from wherever you are in IM when you encounter the issue so we can see if it is a particular area in IM...