11WorldSync Global Community
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Slow Processing?

Jump to solution
kxsRSC
Contributor

‎10-05-2021 01:57 PM

Are there any issues holding up processing?  I requested one item to be exported and it is going on 45 min without getting the file.

1 Solution

Accepted Solutions

Jump to solution
CommunityJedi22
Community Manager
Community Manager

‎10-06-2021 10:19 AM

Hello, I have some good news to report regarding the FUSE export delays.  Our technology teams identified an issue that tied up backend batch processing that unfortunately impacted the FUSE uploads.  You are seeing extracts work that were triggered today because we reset these processes last night. 

We are investigating if we can reprocess the failed fuse exports. We should know more this afternoon. If the export need is immediate, we recommend you go ahead and request it again today. Our tech teams are working to prevent this from happening going forward.

View solution in original post

0 Kudos
14 Replies

Jump to solution
jschumann
Contributor

‎10-05-2021 02:09 PM

YES!!!  I came on here to see if anyone else had the issue.  I have had two pending for hours.  I tried to re-request one and it said it was pending.  I am in the middle of a project and waiting on these.  

0 Kudos

Jump to solution
Anne
New Contributor II

‎10-05-2021 03:19 PM

I have the same issue. Four hours to get a file yesterday afternoon. Another export request has been submitted by my colleague this morning at 9 am and still processing.

0 Kudos

Jump to solution
kxsRSC
Contributor
In response to Anne

‎10-05-2021 03:34 PM

I sent an email to tech support since there has been no reply from anyone with 1WS

Jump to solution
CommunityJedi22
Community Manager
Community Manager

‎10-05-2021 04:45 PM

Team, I apologize for the late update here.  I escalated to our Application team to understand whether there is a backlog and if so when it will be resolved.  I also mentioned this to our Product team as well on your behalf and sent them a link to this conversation.

 

0 Kudos

Jump to solution
CommunityJedi22
Community Manager
Community Manager

‎10-05-2021 04:56 PM

Also, making sure you saw my note on another thread from earlier today... https://community.1worldsync.com/t5/IM-Discussion/Export-FUSE-FILES/m-p/2026#M525

 

0 Kudos

Jump to solution
jschumann
Contributor
In response to CommunityJedi22

‎10-06-2021 08:34 AM

Still nothing...no offense, but if I delayed all my work that required extra processing I would be out of a job... 🙂  Just sayin....   I really need these extracts.  I am going to try again.

0 Kudos

Jump to solution
CommunityJedi22
Community Manager
Community Manager

‎10-06-2021 08:37 AM

Thank you for the update.  I will follow up with our teams here.  I understand your frustration and apologize for any inconvenience.

0 Kudos

Jump to solution
jschumann
Contributor
In response to CommunityJedi22

‎10-06-2021 08:38 AM

one came through right away.  I don't know if they cleared the backlogs by just deleting them all yesterday or what....

0 Kudos

Jump to solution
CommunityJedi22
Community Manager
Community Manager

‎10-06-2021 09:15 AM

Good morning, all.  No, we did not clear the logs, and jschumann, I saw you had one come in this morning.  I see many requests on your end yesterday.  Were those all the same export or do you have that much processing?

I am discussing this at a few different levels here at 1WorldSync and will let you know as there are updates today.  For Anne & kxsRSC, I see your downloads are in process.  I am working on this on my end for you and other impacted customers.

0 Kudos