Shamrock Foods Publications

[lvanhouten]

Hi - I am trying to publish/republish items to Shamrock Foods and it appears the publications are not going through to them.  I did reach out directly to Shamrock and the subscription is in place.  I know they have switched data pool providers - has their new data pool provider been updated in the registry?

[CommunityJedi22]

ok, thanks, see that now.  I was trying to get to a report showing all rejected from them.  I will get this escalated and let you know

[lvanhouten]

Hi - circling back on this topic.  This issue is still on-going.  I am unable to remove the Shamrock publications that have been rejected.  Is there a solution on my end that I can manually purge them? Plus I am also seeing this same situation for another recipient. 

Thanks!

[CommunityJedi22]

Hello, can you tell me what Shamrock sees on their side for the rejected items?  Have they mentioned whether they can change the items from rejected on their end?

[lvanhouten]

Not sure if they would be able to see these publications since they switched data pool providers.  The rejected publications are from their previous data pool provider. 

[CommunityJedi22]

Yes, that is correct, they were rejected when they left 1WS but when they registered with their new dp, I am wondering if they could reject them.  If not, have you tried republishing them to override the rejections and previous publications?  Repub via Manage Publications?

[lvanhouten]

I am actually in the process of trying to delete the publications for items that have been discontinued. Attached is a snip-it for before deleting the publication and after. The rejected publication remains visible.