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Remove image in Product Introduction

Andrea_TS
New Contributor II

I originally uploaded a picture for my item in IM and after it was published I went to Product Information to finish completing the set up for Kroger and unfortunately the picture doesn't come up, it looks like the attached. I tried to remove it but can't find a way to do it. I went to IM to remove it from there and after republishing it with no picture, I went back to PI to try to add it there but the "image" is still there. 

5 Replies

jcharles
Moderator
Moderator

Hi Andrea,

Is this how you wished to see the removal?

jcharles_0-1727897850118.png

 

Andrea_TS
New Contributor II

Yes! Thank you very much! 

CommunityLord_
Community Support

@Andrea_TS 

Always a pleasure.

Please let us know when you have any more questions about this topic.

Thanks,

cammon105
New Contributor

Hello, I need to remove an image from one of my products. Can you assist?

 

.

Maria
Community Support

Hello, @cammon105 Thank you for utilizing our customer community. Can you please send us a GTIN as an example so we can take a closer look and also confirm the environment? Is that Product Introduction or Item Management? 

Thank you!