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Publication error

niteishk
Contributor

Hi

I am unable to publish display GTIN # 00036800016972 as it giving net weight and gross weight errors.

Could you please help me explain this error and how to resolve this. I tend to receive such errors while publishing any display items mostly.

Thank you.

Nitesh

 

 

1 Reply

Val_P
Community Support

Hello, @niteishk, thanks for continuing the use of the community. Welcome back.

The Net and Gross Weight errors are pointing out the weights were entered incorrectly on at least one of your items. The Case and Each are validating successfully together, therefore the issue is on the Case or on the Display. Because there are 50 Cases inside a Display, the Net and Gross Weights on the display must equal at least the weight of one Case multiplied by 50 and cannot be less.

For example, the Gross Weight on the Case is 11.32 Pounds, therefore the Display should weigh at least 566 Pounds. The current Gross Weight on the Display thouhg is 50.49 Pounds. If unsure where the error is, you can contact your colleagues internally to check the exact weights or a product specifications sheet. In a nutshell, any item must weigh at least as much or more then the items that are inside it, it can not weigh less than the total weight of the items inside it.

Please let us know if this helped or if there is anything else we may assist with for this request. Thanks!