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Error Code the item is not currently active

MMcwain
New Contributor

Wednesday

The error code I am receiving when trying to publish a NEW Item to Kroger QA - 0838016000123

Appears that Kroger API is kicking back out?  Why?

How do I fix this error?  What does it mean?

I've emailed MDVIP with no response

MMcwain_0-1784139938675.png

 

1 Reply

Val
Community Support

Wednesday

Hello @MMcwain and thank you for utilizing the customer community. Welcome.

You are receiving the "item is currently not active in the Kroger systems" error message because the item does not yet have an IMF number and was submitted without a Submission Reason Code:

Val_0-1784141107737.png

Adding the missing attribute and Saving are sufficient for Kroger to check the item again. it is not necessary to (re)Publish. We are here for you if anything else is needed, please. Thank you.