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Not Published items

sbrewster
New Contributor II

Hi all!

Not sure if I missed an update to the IM home page, but I logged in this morning to see that I had over 2,000 items not published, when that number has always sat at 99 for me. I didn't withdraw any publications, so I don't know why this number is so much higher now.

10 Replies

sbrewster
New Contributor II

sbrewster_0-1682430275206.png

Here is a screenshot to show what I am talking about.

CommunityJedi22
Community Manager
Community Manager

Hello @sbrewster I am still investigating this for you.  We had a large backend change to some processes that could effect the accuracy of these numbers but I am not sure about this yet.  I am checking with our engineering and product teams.

 

sbrewster
New Contributor II

Thank you @CommunityJedi22 I appreciate all of your help

CommunityJedi22
Community Manager
Community Manager

Hello @sbrewster I created a ticket with our Technical Support team and asked for escalation to engineering to more formally investigate this.  The theory, not confirmed, is that the update we made this weekend could make these dashboard numbers more accurate do to improvements made and what you see today is where you are with these items.  I will provide more details as made available.

@JustinW FYI 

lvanhouten
Contributor II

@CommunityJedi22  - to piggy-back on this, in my dashboard, I show discontinued items and linked EACH records in the "Not Published" bucket.

After taking a closer look at mine, that is exactly what I am seeing too.

CommunityJedi22
Community Manager
Community Manager

Team, we are still taking a look here and will provide an update once we know more.  

sbrewster
New Contributor II

@CommunityJedi22 has there been anything resolved regarding this issue?

JustinW
Moderator
Moderator

Hello. We are looking to have an update processed through next week, that will update the dashboard counts. Just to confirm that has no impact on item synchronization just the dashboard counts.